Southern Cross Health Society is New Zealand’s leading health insurer, looking after over 800,000 New Zealanders.

As a not-for-profit friendly society, we’re here for the benefit of our members and proudly put everything into looking after them. Every day we challenge ourselves to set new and higher standards, and to continually deliver better service and value.

Our members count on us to be there for them in their time of need. It’s a privileged responsibility – and one we take very seriously.

We’re a medium sized organisation with one goal – a healthier society. That’s our vision and every team here at Southern Cross works hard to achieve this.

Offer our health insurance, critical illness and wellness products to individuals and businesses all over the country, and provide additional support by running workplace wellness seminars and initiatives for our corporate clients.

Finance, Risk & Compliance
Ensure we sustain a strong financial position and manage business risk while complying with statutory regulations.

Information Systems & Business Transformation
Maintain a flexible, secure and reliable IT environment.

Member Services
Look after our Health Society members queries and claims, and the day-to-day administration of Southern Cross Pet Insurance. We’re especially proud of our award winning Contact Centre who, for four years running, has won the CRM Contact Centre Awards Member Support Service award.

People & Performance
Work alongside our business units to develop programmes to attract, engage and grow our human resource.

Product & Marketing
Develop health insurance products that are best in class and position Southern Cross as a strong and dependable organisation that cares about the health and wellbeing of New Zealanders.

Provider Network
Work with healthcare providers to deliver better value for Southern Cross members through our Affiliated Provider programme and liaison services with the ACC.

Our main office is in Auckland’s Britomart precinct and is where the majority of our departments, including the nationwide contact centre, are located.

The next largest office is in Hamilton’s CBD and is home to our Claims, Easy-claim and Southern Cross Pet Insurance teams, as well as a team of sales consultants.

We also have two small teams of sales consultants located in central Wellington and Christchurch, and several smaller regional offices dotted around the country.

All of our teams share a common passion for our nation’s health. This is what inspires us to come to work every day and keeps us working to achieve our vision of creating a healthier society.

Our People & Performance strategy is to put people first. We encourage our team members to be proud of who they are, what they value, and where they’ve come from. We know that each individual can enrich our way of working.

We’re a values-based organisation, and these values are integrated in to everything we do, and where we work - even our offices reflect our colourful character.

Standing strong all together with heart and vitality to be the best. We just say ‘that’s us!’.

The important work towards a healthier society starts right here – with our own people. When each of us is healthy, happy and empowered, everyone benefits – most of all our members. 

We back our people to be their best through our Performance & Development programme. It’s all about setting goals and striving to reach them, with coaching and regular reviews to see how they're tracking. Along the way we provide guidance, tools and support. 

We use a 70/20/10 learning framework … that’s 70% learning through experience and practice on the job; 20% of learning happens with the help of others; and 10% is gained through formal training. Simple and effective. 

At Southern Cross we offer pay and rewards that are fair and equitable while ensuring sustainability for our organisation. We offer an innovative and inspiring wellness programme which encourages and supports our employees to make healthy lifestyle choices, and rewards them along the way. 

We think our health is the most precious thing we have. This belief attracts like-minded individuals who enjoy being at work and thrive on being productive. Our employees think we’re a great employer because we’re committed to supporting them and everything we do is aligned to realising our goal - a healthier society.

Why join our team

About Southern Cross