Affiliated Provider programme

Affiliated Providers are doctors, specialists or medical facilities contracted to provide Southern Cross members with certain healthcare services at agreed prices.

Graphic that says 1,993 healthcare providersGraphic that says 35 medical specialistsGraphic that says 1,681 Affiliated Provider agreements

Benefits of becoming an AP

Asset 3 Certainty of payment

Prices for services are agreed at the beginning of the agreement, so you know what you will be paid. You can use our online system to claim payment for an eligible service as soon as it has been provided.

Asset 4 Improved cash flows

The amount we pay is generally deposited within two days of requesting payment.

Asset 5 Online administration

The online transaction makes the administration of prior approval and payment easy.

noun_Smartphone_176739 Digital signing of contracts

All contracts can be digitally signed making the process easier for all parties.

Asset 2 Dedicated support

Partnership managers are your direct points of contact at Southern Cross, dealing with any queries you may have about your AP agreement and any other issues.

Asset 1 Promotion

APs can be identified through the Specialists & Referrals service (available via Medtech) and the online directory They are also listed on HealthLink’s CareSelect within GPs' electronic medical record systems, and on Southern Cross’ online tool

Benefits for Southern Cross members

  1. It's easy. The AP organises prior approval for the member's healthcare service and claims on their behalf

  2.  It keeps future premiums more affordable by helping us to manage the cost of claims

  3. Agreed prices mean that, in most cases, members know up-front how much, if anything, their contribution will be

We encourage members to seek referral to an AP to help moderate claims costs in the long term. In all Southern Cross plans (apart from UltraCare), some services are AP-only