Affiliated Provider programme

An Affiliated Provider is a doctor, specialist or medical facility that is contracted to provide Southern Cross members with certain healthcare services at agreed prices.

We have more than 700 Affiliated Provider agreements across New Zealand, including 1,300 healthcare providers, covering 20 different medical specialties. Established in 1997, the Affiliated Provider programme accounts for about 50 per cent of all Southern Cross' claim costs.

Search for an Affiliated Provider here.

Benefits for Southern Cross members


It’s easy. The Affiliated Provider organises prior approval for the member's healthcare service and
claims on their behalf.


It keeps future premiums more affordable by helping us to manage
the cost of claims.


Agreed prices mean members know up-front how much their contribution will be (if any).

We encourage members to seek referral to an Affiliated Provider to help moderate claims costs in the long term. In all Southern Cross plans (apart from UltraCare), some services are Affiliated Provider-only.

Benefits of becoming an Affiliated Provider

Certainty of payment

Prices for services are negotiated at the beginning of the agreement so you are clear about what you will be paid. By using the online system, you can claim payment for an eligible service as soon as it has been provided.

Improved cash flows

The amount we pay is generally deposited within two days of requesting payment.

Online administration

The online transaction makes the administration of prior approval and payment easy.

Dedicated support

Contract and relationship managers provide a direct point of contact at Southern Cross. They deal with any queries you may have about your Affiliated Provider agreement and any other issues.


We encourage our members to seek referrals to Affiliated Providers whenever possible. Affiliated Providers are listed on - an online directory that members and referrers can use to easily find information and contact details.