Affiliated Provider programme
Affiliated Providers (APs) are doctors, specialists or medical facilities contracted to provide Southern Cross members with certain healthcare services at agreed prices.
We have 1,075 AP agreements across New Zealand, with 1,600 healthcare providers, covering more than 20 medical specialties. Established in 1997, the AP programme accounts for 60 per cent of all Southern Cross' claim costs.
Search for an AP here.
Benefits for Southern Cross members
1 |
It’s easy. The AP organises prior approval for the member's healthcare service and claims on their behalf. |
2 |
It keeps future premiums more affordable by helping us to manage the cost of claims. |
3 |
Agreed prices mean members know up-front how much their contribution will be (if any). |
We encourage members to seek referral to an AP to help moderate claims costs in the long term. In all Southern Cross plans (apart from UltraCare), some services are AP-only.
Benefits of becoming an AP
Certainty of paymentPrices for services are negotiated at the beginning of the agreement, so you know what you will be paid. You can use our online system to claim payment for an eligible service as soon as it has been provided.
Improved cash flowsThe amount we pay is generally deposited within two days of requesting payment.
Online administrationThe online transaction makes the administration of prior approval and payment easy.
Dedicated supportContract and relationship managers are your direct points of contact at Southern Cross, dealing with any queries you may have about your AP agreement and any other issues.
PromotionWe encourage our members to seek referrals to APs whenever possible. APs are listed at www.healthcarefinder.co.nz - an online directory enabling members and referrers to easily find information and contact details.