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A family using their tablet

My Southern Cross

Designed with members, for members – it’s super-fast, easy and secure

My Southern Cross is a secure, online service that makes using your health insurance easy. If you’re a member on a policy, there’s also more options and features for non-policyholders so you too can manage your policy 24/7 with My Southern Cross.

  • Manage your health insurance policy on the go
  • Check your benefits balances
  • See your cover and any pre-existing conditions
  • View and store your documents
  • Update your profile, contact details and preferences
  • Make claims*
  • Check and update payment details*
  • Access virtual GP consultations through CareHQ
  • Request prior approval for upcoming treatments

*Policyholders only

Register now

Already registered?

Log into My Southern Cross

Claiming on the go with the My Southern Cross app

You can download the app for fast claiming on the go, view your policy details, and more.

Find out more about the app or download it now. You will need your policy number or member card number handy to be able to sign into the app.


Click here to view the My Southern Cross Terms of Use.


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Need help?

If you have any questions, please contact us here.