Designed with members, for members – it’s super-fast, easy and secure

There can be a lot to keep track of when managing your health, especially if you’re thinking about your family’s health as well. The new and improved My Southern Cross is a secure, online service that makes using your health insurance easy. There’s also more options and features for non-policyholders to start using.

Here’s how you can manage your policy 24/7 with My Southern Cross

  • Make claims easily for faster reimbursement*
  • Request prior approval for upcoming treatment
  • View and store your documents
  • See your cover and any pre-existing conditions
  • Check your policy benefits and balances
  • Update your profile, contact details and preferences
  • Check and update payment details*

*Policyholders only


Login  or  Register

Watch how easy it is

Claiming on the go with the My Southern Cross app

Once you're registered for My Southern Cross you can download the app for fast claiming on the go, for your virtual Member card, and more. Find out more about the app or download it now.




My Southern Cross Terms of Use

Need help? Try our FAQs or contact us.