Designed with members, for members – it’s super-fast, easy and secure

My Southern Cross is a secure, online service that makes using your health insurance easy. If you’re a member on a policy, there’s also more options and features for non-policyholders so you too can manage your policy 24/7 with My Southern Cross.


  • Manage your health insurance policy on the go
  • Check your benefits balances
  • See your cover and any pre-existing conditions
  • View and store your documents
  • Update your profile, contact details and preferences
  • Make claims*
  • Check and update payment details*
  • Access online GP consultations through CareHQ 
  • Request prior approval for upcoming treatment

*Policyholders only


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Claiming on the go with the My Southern Cross app

Once you're registered for My Southern Cross you can download the app for fast claiming on the go, for your virtual Member card, and more. Find out more about the app or download it now.

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My Southern Cross Terms of Use

Need help? Try our FAQs or contact us.