My Southern Cross

My Southern Cross is our secure, online service that makes having and using your health insurance easy. Manage your policy whenever and wherever it suits you.


What can you do? As the policyholder   As a member  
Make a paperless claim and track its progress  Tick
Apply for prior approval  Tick

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Receive policy information online rather than by post  Tick
Update your details  Tick

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View your remaining balances for annual policy benefits
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Claiming on the go with the My Southern Cross app

Hand_Smartphone 

Use the My Southern Cross app for fast claiming on the go.
Policyholders can make medical (non-surgical) claims under
any plan, plus all members can check benefit balances and
use as a virtual Member card.  

Find out more information


Please note, you need to register for My Southern Cross to use this app.

To download the app go to:

 appstore
 googleplay 

How to register

Because we hold your private information, we need to verify who you are when you register for My Southern Cross.

Make sure you've got the following information ready before you begin:

1.Your Member card number or Policy / Membership number.

2.An email address or a phone number that matches our records.


Questions

 

My Southern Cross

My Southern Cross is a secure, online service for members of Southern Cross Health Society. 

Once registered, you can access up-to-date information about your health insurance policy, make a claim (policyholders only), apply for prior approval, choose to receive policy information online rather than by post, and more.
Members who have a health insurance policy can register for My Southern Cross. 

My Southern Cross isn’t available for members with a Critical Illness policy.
Registering should take you no longer than 5-10 minutes.
To register, we need to verify who you are. This involves contacting you with a unique code on an email address or phone number that matches our records. If your details are being rejected, we may have old contact details on record for you. Please call us on 0800 800 181 from 8am-6pm, Monday-Friday to update your details. While you’re on the phone we can also start your registration for you.

If you prefer, complete our callback form and one of our friendly team members will get in touch with you instead.
It sounds like something we need to resolve over the phone. Please call us on 0800 800 181 from 8am to 6pm, Monday to Friday, or complete our callback form and one of our friendly team members will get in touch.
Yes, you need to register each of your policies. You should have a separate Member card number and policy number for each policy you hold. 

Note: My Southern Cross isn’t available for members with a Critical Illness policy.

How to manage your policy online