My Southern Cross

You can make changes to your plan, excess and modules quickly and easily in My Southern Cross.

Other ways you can get in touch

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Please select Please select I want to add benefits and / or increase my cover I want to reduce my cover and / or premium I want to look at my options

You can get this sorted right now using My Southern Cross.

What additional benefits / cover are you interested in?

Please select Please select Add or increase an excess Change plan or discuss my options


The following questions will help us calculate this new benefit.

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Optional Optional Mr Mrs Miss Ms Mx None

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.