Managing your policy couldn't be easier. Set up a direct debit, let us know if something is changing or just view your plan details – here you’ll find more information about how to make changes to your policy or login to My Southern Cross to manage your policy online.


View plan documents

Paying your premium

Going overseas?

Changing your employer?

Request a Member card


Need help? Read our FAQs or contact us.

Manage your policy with My Southern Cross

graphical image of a blue tick Make a claim
graphical image of a blue tick Request cover or prior approval
graphical image of a blue tick View available communications
graphical image of a blue tick Manage your billing and payments
graphical image of a blue tick Update your contact details
graphical image of a blue tick Download the app

Login to My Southern Cross

Useful forms

Claim form
Medical declaration form
Direct debit form
Critical illness claim form

Manage your policy with My Southern Cross

graphical image of a blue tick Make a claim
graphical image of a blue tick Request cover or prior approval
graphical image of a blue tick View available communications
graphical image of a blue tick Manage your billing and payments
graphical image of a blue tick Update your contact details
graphical image of a blue tick Download the app

Login to My Southern Cross

Useful forms

Claim form
Medical declaration form
Direct debit form
Critical illness claim form