Support contacts for health professionals
Affiliated Provider agreement
Contact us about your Affiliated Provider agreement or to become an Affiliated Provider.
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Phone: |
Please contact a partnership manager directly from the list below. |
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149. |
Update your personnel or practice details
Update your personnel or practice details using this online form.
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149 |
Prior approvals and claims top-ups
Contact your Affiliated Provider relationship manager about contracted prior approvals and requests for additional top-ups.
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Phone: |
0800 757 838 |
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149 |
Claims
Enquire about a fee for service claim, a review of a decline, remittance advice or getting your invoice paid.
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Email: |
Provider Web support
For information about Provider Web, Provider Web browser support, Provider Web updates and FAQs, please see Provider technical information
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Email: |
How Southern Cross works with ACC
If you think a member may have been incorrectly declined by ACC for a personal injury caused by an accident, work-related gradual process injury, or a treatment injury, please see How Southern Cross works with ACC
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Email: |
[email protected] or for treatment injuries email [email protected] |
Health technology
For new health technology assessment guidelines and process and to download a new health technology application, please see Health technology assessment
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149 |
Privacy issues and member relations
For privacy issues, please see Provider Web - Securing member information Provider Web - Securing member information
For member relation queries, please email [email protected]
Healthcare Partnerships
Russell Simpson
Chief of Healthcare Partnerships
Mobile: 027 534 5688Email: [email protected]
Emma Trotman
Head of Provider Partnerships
Mobile: 021 931 129Email: [email protected]
Tracey Bryon-Kay
Partnership Manager
Medical oncology, radiation oncology, sports and exercise medicine, respiratory and sleep medicine, and immunology
Hospitals: Chelsea Hospital
Mobile: 021 583 144
Email: [email protected]
Robyn Whittaker
Partnership Manager
Ophthalmology
Mobile: 021 462 934
Email: [email protected]
Emily Anderson
Partnership Manager
Oral surgery, rheumatology and general surgery
Mobile number: 021 995 952
Email: [email protected]
Michelle Denholm
Partnership Manager
Orthopaedics
Mobile: 021 421 900
Email: [email protected]
Jojo Lee
Partnership Manager
General surgery, breast surgery, gastroenterology and endoscopy
Mobile: 021 512 588
Email: [email protected]
Aseel Karam
Partnership Manager
Ophthalmology
Mobile number: 021 469 185
Email: [email protected]
Gemma Power
Partnership Manager
Orthopaedics and musculoskeletal medicine
Mobile: 021 818 916
Email: [email protected]
Lia Garnett
Partnership Manager
Hospitals: Southern Cross Hospitals, Boulcott Hospital and Kensington Hospital
Mobile: 021 226 3389
Email: [email protected]
Marie-Therese Pendy
Partnership Manager
Endocrinology and Cardiology
Hospitals: Allevia Hospitals, Bidwill Trust Hospital, Columba at Ascot, Forte Health and St Georges Hospital
Mobile: 021 227 5058
Email: [email protected]
Ashley Lai
Partnership Manager
Otolaryngology, Occupational Medicine, and Pain Management
Hospitals: Grace Hospital and Crest Hospital
Mobile: 021 347 984
Email: [email protected]
Kairan Govender
Partnership Manager
Urology
Hospitals: Evolution Healthcare, Anglesea Hospital and Mercy Dunedin Hospital
Mobile: 021 228 2962
Email: [email protected]
Julie Veltmeyer
Partnership Manager
Otolaryngology
Hospitals: Ormiston Hospital, Manuka Street Hospital, Churchill Hospital, Belverdale Hospital and Rodney Surgical Centre
Mobile: 021 328 904
Email: [email protected]
Megan Stenson
Partnership Manager
Urology, Paediatrics, Neurosurgery and Geriatrics
Hospitals: Braemar Hospital, Kaweka Hospital and Selina Sutherland Hospital
Mobile: 021 589 879
Email: [email protected]
Reema Chand
Partnership Manager
Clinical genetics, Endocrinology and Neurology
Hospitals: Franklin Hospital and Kakariki Hospital
Mobile: 021 539 291
Email: [email protected]
Emily Bryan
Partnership Manager
Imaging
Mobile: 021 951 882
Email: [email protected]
Alison Grogan
Partnership Manager
Skin GP and specialist
Mobile: 021 823 795
Email: [email protected]
Daisy Thorpe
Partnership Manager
Obstetrics and gynaecology, sexual health, and imaging
Mobile: 021 927 142
Email: [email protected]
Lee Catlin
Partnership Manager
Obstetrics and gynaecology, vascular services, varicose veins and sexual health
Mobile: 021 712 587
Email: [email protected]
Laura Flanagan
Partnership Manager
Cardiac services, cardiac surgery and imaging
Mobile: 021 361 718
Email: [email protected]
Kate Cammack
Partnership Manager
Skin GP and specialist
Mobile: 021 922 060
Email: [email protected]