Support contacts for health professionals
Affiliated Provider agreement
Contact us about your Affiliated Provider agreement or to become an Affiliated Provider.
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Phone: |
Please contact a partnership manager directly from the list below. |
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149. |
Update your personnel or practice details
Update your personnel or practice details using this online form.
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149 |
Prior approvals and claims top-ups
Contact your Affiliated Provider relationship manager about contracted prior approvals and requests for additional top-ups.
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Phone: |
0800 757 838 |
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149 |
Claims
Enquire about a fee for service claim, a review of a decline, remittance advice or getting your invoice paid.
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Email: |
Provider Web support
For information about Provider Web, Provider Web browser support, Provider Web updates and FAQs, please see Provider technical information.
How Southern Cross works with ACC
If you think a member may have been incorrectly declined by ACC for a personal injury caused by an accident, work-related gradual process injury, or a treatment injury, please see How Southern Cross works with ACC
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Email: |
[email protected] or for treatment injuries email [email protected] |
Health technology
For new health technology assessment guidelines and process and to download a new health technology application, please see Health technology assessment
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Email: |
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Post: |
Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149 |
Privacy issues and member relations
For privacy issues, please see Provider Web - Securing member information Provider Web - Securing member information
For member relation queries, please email [email protected]
Healthcare Partnerships
Russell Simpson
Chief of Healthcare Partnerships
Mobile: 027 534 5688Email: [email protected]
Emma Trotman
Head of Provider Partnerships
Mobile: 021 931 129Email: [email protected]
Tracey Bryon-Kay
Partnership Manager
Medical oncology, radiation oncology, sports and exercise medicine, respiratory and sleep medicine, and immunology
Hospitals: Chelsea Hospital
Mobile: 021 583 144
Email: [email protected]
Robyn Whittaker
Partnership Manager
Ophthalmology
Mobile: 021 462 934
Email: [email protected]
Emily Anderson
Partnership Manager
Oral surgery, rheumatology and general surgery
Mobile number: 021 995 952
Email: [email protected]
Michelle Denholm
Partnership Manager
Orthopaedics
Mobile: 021 421 900
Email: [email protected]
Jojo Lee
Partnership Manager
General surgery, breast surgery, gastroenterology and endoscopy
Mobile: 021 512 588
Email: [email protected]
Aseel Karam
Partnership Manager
Ophthalmology
Mobile number: 021 469 185
Email: [email protected]
Gemma Power
Partnership Manager
Orthopaedics and musculoskeletal medicine
Mobile: 021 818 916
Email: [email protected]
Lia Garnett
Partnership Manager
Hospitals: Southern Cross Hospitals, Boulcott Hospital and Kensington Hospital
Mobile: 021 226 3389
Email: [email protected]
Marie-Therese Pendy
Partnership Manager
Endocrinology and Cardiology
Hospitals: Allevia Hospitals, Bidwill Trust Hospital, Columba at Ascot, Forte Health and St Georges Hospital
Mobile: 021 227 5058
Email: [email protected]
Ashley Lai
Partnership Manager
Otolaryngology, Occupational Medicine, and Pain Management
Hospitals: Grace Hospital and Crest Hospital
Mobile: 021 347 984
Email: [email protected]
Megan Stenson
Partnership Manager
Urology, Paediatrics, Neurosurgery and Geriatrics
Hospitals: Braemar Hospital, Kaweka Hospital and Selina Sutherland Hospital
Mobile: 021 589 879
Email: [email protected]
Julie Veltmeyer
Partnership Manager
Otolaryngology
Hospitals: Ormiston Hospital, Manuka Street Hospital, Churchill Hospital, Belverdale Hospital and Rodney Surgical Centre
Mobile: 021 328 904
Email: [email protected]
Reema Chand
Partnership Manager
Clinical genetics, Endocrinology and Neurology
Hospitals: Franklin Hospital and Kakariki Hospital
Mobile: 021 539 291
Email: [email protected]
Emily Bryan
Partnership Manager
Imaging
Mobile: 021 951 882
Email: [email protected]
Alison Grogan
Partnership Manager
Skin GP and specialist
Mobile: 021 823 795
Email: [email protected]
Michele Fenton
Partnership Manager
Gynaecology, sexual health, and imaging 
Mobile: 021 403 059
Email: [email protected]
Lee Catlin
Partnership Manager
Gynaecology, vascular services, varicose veins and sexual health
Mobile: 021 712 587
Email: [email protected]
Laura Flanagan
Partnership Manager
Cardiac services, cardiac surgery and imaging
Mobile: 021 361 718
Email: [email protected]
Kate Cammack
Partnership Manager
Skin GP and specialist
Mobile: 021 922 060
Email: [email protected]