Update your personnel or practice details
Update your personnel or practice details using this online form.
Email: [email protected]
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149
Prior approvals and claims top-ups
Contact your Affiliated Provider relationship manager about contracted prior approvals and requests for additional top-ups.
Phone: 0800 757 838
Email: [email protected]
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149
Claims
Enquire about a fee for service claim, a review of a decline, remittance advice or getting your invoice paid.
Email: [email protected]
Provider Web support
For information about Provider Web, Provider Web browser support, Provider Web updates and FAQs, please see Provider technical information.
How Southern Cross works with ACC
If you think a member may have been incorrectly declined by ACC for a personal injury caused by an accident, work-related gradual process injury, or a treatment injury, please see How Southern Cross works with ACC
Email: [email protected] or for treatment injuries email [email protected]
Health technology
For new health technology assessment guidelines and process and to download a new health technology application, please see Health technology assessment
Email: [email protected]
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149
Privacy issues and member relations
For privacy issues, please see Provider Web - Securing member information Provider Web - Securing member information
For member relation queries, please email [email protected]