My Southern Cross app shown on touch devices

Download the My Southern Cross app

Once you’re registered for My Southern Cross you can download our app to manage your policy on the go. With the My Southern Cross app it's easy to:

Make instant claims*

  • Claiming is as easy as taking a photo
  • Claim on the go, wherever, whenever
  • Claims are usually reimbursed within 5 working days

Request prior approvals*

  • Request prior approval for healthcare services to make sure you or anyone on your policy is covered

Check annual benefit balances

  • Check your annual benefit balances

Use it as your Member card

  • Show the virtual Member card at participating healthcare providers to use Easy-claim
  • Identify yourself as a Southern Cross member with Affiliated Providers, or to enjoy special member discounts and offers




To download the app, you’ll need at least the iOS 10 operating system on Apple or version 6 (Marshmallow) on Android.

*Only registered policyholders can make claims.