Review your pre-existing condition(s)

You may be able to request a review of certain pre-existing conditions that have been excluded from cover.

We can help you find out:

whether your pre-existing condition is eligible for review
how to initiate a review of your pre-existing condition
what kind of medical documentation you’ll need to provide us with

Here's some more information on reviewing your pre-existing conditions.

To get this sorted you can speak to one of our friendly team

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry.

Please include details about the pre-existing condition/s you're enquiring about, and one of our team will get back to you within 5 working days.

Note: This form is for existing members. If you're looking for information on our plans, please visit our plan comparison tool.

Are you the policyholder and have you got authority to make changes for yourself and any other members on your policy?

Yes

No

You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Which member is this review for? *

Please select Please select Myself Someone else on my policy

First name *

Last name *

Date of birth *

Please name the pre-existing condition (or conditions) to be reviewed *

When was the last time you/they had symptoms or experienced this condition? *

Is there anything else you’d like to add?

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Title

Optional Optional Mr Mrs Miss Ms Mx None

First name *

Last name *

Date of birth *

Email *

Contact number *

Street name and number *

Suburb

Town / City *

Postcode

Country *

Policy number *

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.

Enter your personal details

What we offer

Who we are for

Other Southern Cross Group sites

Important information

Quick links

Help links

Got to a Southern Cross Website