You may be able to request a review of certain pre-existing conditions that have been excluded from cover.

We can help you find out:

  • whether your pre-existing condition is eligible for review
  • how to initiate a review of your pre-existing condition
  • what kind of medical documentation you’ll need to provide us with

Here's some more information on reviewing your pre-existing conditions.

To get this sorted you can speak to one of our friendly team

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry.

Please include details about the pre-existing condition/s you're enquiring about, and one of our team will get back to you within 5 working days.


Note: This form is for existing members. If you're looking for information on our plans, please visit our plan comparison tool.


You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Please select Please select Myself Someone else on my policy

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

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By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.