The quickest way to get this sorted is to speak to one of our team. If you have a payment due in the next 3 working days, please call us immediately.

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Please select Please select The whole policy including myself and all members Just myself this policy will need to transfer to another member One or more members on my policy

Please confirm the details for the member(s) you want to remove

Member 1

Member 2

Member 3

Member 4

Member 5

Please select Please select Going overseas My premiums are too expensive
Please select Please select I'm going overseas I don't use it or see the value My premiums are too expensive I'm going to another provider Other reason

If you're going overseas, you may be able to suspend your policy. This means you'll retain any loyalty benefits you've earned. Find out more.

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Optional Optional Mr Mrs Miss Ms Mx None

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.