How we work with ACC – the Southern Cross Member Advocacy team
Like you, Southern Cross cares about the health and wellbeing of our members. The Southern Cross Member Advocacy team offers an advocacy service to our members who may have been incorrectly declined cover by the Accident Compensation Corporation (ACC) in relation to a personal injury caused by an accident, medical treatment injury or gradual work-related injury. There is no charge for this service for our members.
The Southern Cross Member Advocacy team will guide the member through the process of an ACC review providing knowledge of the system and support with the goal of having their ACC decline overturned and the treatment funded by ACC. If successful, the member will be able to request backdated compensation and other entitlements from ACC.
Our member John is grateful for the help he received with his declined ACC claim from the Southern Cross Member Advocacy team. To see how the Member Advocacy team can help your Southern Cross patients watch John's story below.
Who covers what?
ACC has two categories of cover which are treated differently by both ACC and Southern Cross; personal injury caused by an accident (PICBA) and treatment injury (TI).