The quickest way to get this sorted is to speak to one of our friendly team

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Please select Please select Yes No Not sure
Please select Please select Yes No Not sure
Please select Please select I want to continue my health insurance policy and pay for it myself My partner / spouse's employer may have a Southern Cross employee work scheme I'm not sure what my new employer offers / I want to understand my options I'm going on parental leave or being made redundant

Please tell us about your new employer

Please provide the following details about your partner / spouse and their employer

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Optional Optional Mr Mrs Miss Ms Mx None

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.