Southern Cross Health Society Easy-Claim is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form. 

Once your practice has been set up to use Easy-Claim, just ask your customers if they’re Southern Cross members.

When a Southern Cross member presents their Member card or other details for eligible items or services, you can send an electronic claim to Southern Cross on behalf of the member, via the Southern Cross Easy-Claim online system. Within seconds, you can tell the member if their claim will be paid by Southern Cross.

The refund the member would normally receive from Southern Cross is paid directly to the practice. The member simply pays any balance owing to the practice when payment has been completed.


Members can use Healthcare finder to search for an Easy-Claim provider


Easy-Claim is available at the following participating practices and retailers: GPs, physiotherapists, audiologists, optometrists, pharmacists, chiropractors, dentists, osteopaths, podiatrists, clinical psychologists and remedial massage therapists.

Southern Cross Heath Society is the first health insurer in New Zealand to provide members with practice-based electronic claiming.

Benefits for Easy-Claim providers

  • Better service for customers who are Southern Cross members.
  • Enhanced customer loyalty due to the ease of claiming.
  • Positive brand association with Southern Cross.
  • If the claim is approved, Southern Cross will make a direct debit payment to the practice

Become an Easy-Claim provider

To offer Easy-Claim to Southern Cross members, phone the Easy-Claim helpdesk on 0800 700 053 or email easy-claim@southerncross.co.nz