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Microscopic image of lieberkuhn


Easy-Claim is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form.

Once your practice has been set up to use Easy-Claim, just ask your patients if they’re Southern Cross members.

When a Southern Cross member presents their Member card or other details for eligible items or services, you can send an electronic claim to Southern Cross on behalf of the member, via the Southern Cross Easy-Claim online system. Within seconds, you can tell the member if their claim will be paid by Southern Cross.

The refund the member would normally receive from Southern Cross is paid directly to the practice. The member simply pays any balance owing to the practice when payment has been completed.

Easy-Claim is a convenient way for members to claim for eligible day-to-day healthcare services at participating:

  • general practices
  • pharmacies
  • optometrists
  • dental practices
  • physiotherapists
  • chiropractors
  • podiatrists
  • osteopaths
  • remedial massage therapists
  • clinical psychologists
  • psychiatry
  • Rongoā Māori 
  • audiologists.

Members can claim at the time of purchase, without completing a claim form.

Benefits for Easy-Claim providers

Positive brand association with Southern Cross

If the claim is approved, Southern Cross will make a direct debit payment to the practice. The amount we pay is generally deposited within two days of making a claim

Dedicated support - Easy-Claim Relationship Managers are your direct point of contact at Southern Cross, dealing with any queries you may have about Easy-Claim

Enhanced customer loyalty due to ease of claiming

It is easy to join and there is no cost to set up Easy-Claim in your practice

Become an Easy-Claim provider

To offer Easy-Claim to Southern Cross members, phone the Easy-Claim helpdesk on 0800 700 053 or email [email protected].

Refer to our frequently asked questions.


CareHQ is one of New Zealand's only online consultation services developed by GPs for GPs with no capitation or enrolment.

Email the CareHQ team at [email protected] if:

  • you’re a GP interested in flexible, remote working and great work-life balance
  • you want CareHQ listed on Healthpoint.co.nz as your after-hours online consultation provider
  • you’re a business looking to work with CareHQ.

Find more information about CareHQ.