Security of information technology (IT) systems to protect member information

As cyber-attacks become more sophisticated and happen more often, keeping member information secure within systems like Provider Web, a web-based approval and payment portal for Affiliated Providers, continues to be a focus for Southern Cross Health Society.

As a user of Provider Web, it’s important that you are aware of your obligations (as stated in Appendix 8 of your Affiliated Provider agreement) to ensure your systems are secure and your access to Provider Web doesn’t compromise members’ personal and health information while you use Provider Web.


Serious consequences of a cyber-attack

There was significant disruption to patient care and cost associated with the cyber breach within the Waikato DHB in May 2021. Services across hospitals were interrupted and they had a complete outage of their information systems due to a malicious email attachment.

It was another reminder how easily a cyber-attack can occur and how far reaching the consequences can be.


Keep your IT system security current

We are constantly reviewing and developing our responses as the threat to IT security systems and information changes. We want to highlight how important it is that you do the same.

Some of the fundamentals to maintain your IT system security include:

  • ensuring password controls are enforced and that passwords are updated regularly
  • it’s essential that supported, modern browsers are used to access Provider Web
  • use an up-to-date operating system such as Windows 10
  • consider phishing attacks as a key risk to manage.

See more on the Provider technical information page.


Helpful information

To learn more, please visit the following websites.