My Southern Cross
My Southern Cross support
Get help if you're having issues with My Southern Cross website or the mobile app. Watch our step by step support videos if you've forgotten your username or password, or view FAQs to get answers to common queries about My Southern Cross.
Other ways you can get in touch
Call us on 0800 800 181
Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.
When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card or on any communications we’ve sent you.
Or you can send us an online enquiry
Please send us some details and one of our team will get back to you within 3 working days.