Request cover or prior approval

Enjoy peace of mind, knowing that you’re covered.

If your healthcare service is being performed by an Affiliated Provider, they'll organise prior approval with us on your behalf.

You can request cover or prior approval to confirm whether your healthcare service is covered under your policy, and find out any conditions that may apply. You can do this online in My Southern Cross or via the app.

Login to My Southern Cross

If your healthcare service is urgent (taking place within 5 days) please call us on 0800 800 181 and press option 1.

Don’t forget, it’s ok to ask your health professional questions about your treatment and the expected outcomes. With better understanding, comes better results.

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Need help?

If you have any questions, please contact us here.