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How CareHQ works for GPs

An online consultation service by GPs, for GPs

CareHQ is one of New Zealand's only online consultation services developed by GPs, for GPs with no capitation or enrolment.

made possible by Southern Cross Health Insurance & ProCare

Maintaining the GP and patient relationship

CareHQ was designed to protect the patient’s relationship with their enrolled GP, recognising that continuity of care is at the heart of good primary care.

Unlike other online healthcare providers, CareHQ doesn’t enrol patients or seek capitation, so there is no financial impact to the patient’s enrolled GP practice when a patient uses CareHQ. It extends the care provided by a patient’s enrolled practice, there to support after-hours and overflow demand.

“The relationship between a person and their regular family doctor is crucial, and it's for this reason CareHQ doesn't enrol patients”, says Dr Stephen Child, Chief Medical Officer, Southern Cross Health Society.

Contact the team

You can work from your practice, your home or the holiday house, at days and times that are convenient to you. CareHQ will manage all your payments – there’s no invoicing or overheads for you to manage. Email the Care HQ team at [email protected] if:

  • you’re a GP interested in flexible, remote working and great work-life balance
  • you want CareHQ listed on Healthpoint.co.nz as your after-hours online consultation provider
  • you’re a business looking to work with CareHQ.

The service continues after the consultation

CareHQ reviews all test results after the online consultation, so that registered practices do not have to do unpaid work. Also, CareHQ sends high-quality discharge summaries by Electronic Data Interchange (EDI) within days. If a patient needs a review in person, they will be referred to their GP or to nearby surgeries if unregistered. If necessary, a clinical team member will contact patients to follow-up.

CareHQ was created as an online GP consultation service built with primary healthcare needs in mind, hand-in-hand with patients. CareHQ GP credentials CareHQ's GPs are experienced New Zealand-based Fellows of the Royal New Zealand College of General Practitioners. They receive specialised online consultation training and have clinical assurance through a clinical director. Patients appreciate the service provided by CareHQ GPs with 92 per cent of consultations rated at four or five stars.

“With a reducing workforce, GPs are facing higher demands to meet patient requirements and offer after-hours support. Southern Cross is endeavouring to assist patient continuity of care and reduce the strain some GP clinics are under”, says Catherine Built, Head of Primary Healthcare Assurance, Southern Cross Health Society.

Patients access care through the app

Patients can book an appointment with an available GP through the CareHQ or My Southern Cross app. It delivers on-demand, online consultations 7 days a week, 7am to 7pm through a phone, tablet or computer. With just four clicks, patients anywhere in New Zealand can see a GP via the CareHQ app.

Information of CareHQ for members can be found on our member CareHQ page.

Frequently asked questions

  • I’m a GP, how do I offer consultations through CareHQ?

    If you’re a GP and you want to add your expertise to the CareHQ team you can register your interest at CareHQ.

    The benefits of becoming part of CareHQ:

    • Enjoy a flexible work/life balance by dictating when you work
    • With virtual consultations, you can work from anywhere – your practice, your home or the holiday house, at times that are most convenient to you
    • Work with the assurance that CareHQ has strong clinical governance, policies and procedures
    • You’ll receive an induction and on-boarding, as well as best practice training in virtual consultations
    • Leave the finances up to us – CareHQ will manage all your payments, there’s no invoicing or overheads to worry about
    • CareHQ has been designed and developed by primary care for primary care, so we talk your language and understand your needs
  • How can my GP practice join CareHQ?

    CareHQ has been created together with the primary care industry and the provider system. We have GPs, the New Zealand medical industry and your patients at the heart of everything we do. We’re designed to be your choice for convenient virtual care that is linked back to you (if your patient chooses) so that we can support you in providing continuity of care.

    CareHQ brings Kiwis a trusted, convenient and secure virtual consultation service.

    Find out how your practice can offer CareHQ as part of your after-hours care by contacting us at [email protected].