The service continues after the consultation
CareHQ reviews all test results after the online consultation, so that registered practices do not have to do unpaid work. Also, CareHQ sends high-quality discharge summaries by Electronic Data Interchange (EDI) within days. If a patient needs a review in person, they will be referred to their GP or to nearby surgeries if unregistered. If necessary, a clinical team member will contact patients to follow-up.
CareHQ was created as an online GP consultation service built with primary healthcare needs in mind, hand-in-hand with patients. CareHQ GP credentials CareHQ's GPs are experienced New Zealand-based Fellows of the Royal New Zealand College of General Practitioners. They receive specialised online consultation training and have clinical assurance through a clinical director. Patients appreciate the service provided by CareHQ GPs with 92 per cent of consultations rated at four or five stars.
“With a reducing workforce, GPs are facing higher demands to meet patient requirements and offer after-hours support. Southern Cross is endeavouring to assist patient continuity of care and reduce the strain some GP clinics are under”, says Catherine Built, Head of Primary Healthcare Assurance, Southern Cross Health Society.