Authorised caller | Southern Cross Health Insurance

To speak to one of our friendly team about how we can best support your needs

Here to help Mon-Thur 8:00am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.

The policyholder is ultimately responsible for their policy and for making changes to it. Please see section E of your policy document for more information.

Are you the policyholder, or if you are not the policyholder, are you authorised to make changes for yourself or any other member on the policy?

Yes

No

Only the policyholder can add an authorised caller to the policy. Please ask the policyholder to complete this form. If this is not possible, please use our additional support for vulnerability form.

If you are a policyholder, an authorised caller can help with managing your policy. You may give your authorised caller authority to access, or authority to operate your policy.

Authority to access means that your authorised caller has access to information about all members on the policy, unless specified otherwise. They can request for prior approval for treatment but cannot make changes to the policy.

Authority to operate means that your authorised caller has the same access to policy information as an authorised caller with authority to access, and they may additionally make certain changes to the policy. For example, they may add or remove members or change the plan type.

If you are not a policyholder, you can add an authorised caller with authority to access your own information only.

If the person you are wanting to access or operate your policy has been appointed to act for you under an enduring power of attorney, please use the Enduring Power of Attorney form instead

Would you like to add a new authorised caller or update an existing authorised caller?

Add an authorised caller with authority to access

Add an authorised caller with authority to operate

Update an existing authorised caller

Please enter the contact details for the person you would like to add

Please update the details of your authorised caller

First name *

Last name *

Relationship to you *

Preferred email *

Contact number *

Any more details?

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Title

Optional Optional Mr Mrs Miss Ms Mx None

First name *

Last name *

Date of birth *

Email *

Contact number *

Street name and number *

Suburb

Town / City *

Postcode

Country *

Policy number *

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.

You are also confirming:

Your authorised caller has agreed to be an authorised caller, understands what they can do in respect of the policy, and has given you their authority to provide their personal information to Southern Cross.
You have made your authorised caller aware of the terms of the full Member Privacy Statement, which is available on our website.
Where applicable, you have the consent of any other members on the policy to disclose their information to your authorised caller.

Adding an authorised caller

Please enter the contact details for the person you would like to add

Please update the details of your authorised caller

Enter your personal details

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