The quickest way to get this sorted is to speak to one of our friendly team

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


By identifying yourself or someone on the policy as a vulnerable customer, you are advising us that where possible, we need to provide additional support to ensure access to our products and services.

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In most cases, we need the policyholder to confirm their authorisation for you to access their policy. If this is not possible, please provide details and we'll be in touch to discuss how we can assist.

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These details help us verify who you are so we can deal with your enquiry as quickly as possible.

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By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.