FAQs and quick answers

Currently only policyholders can claim for themselves and other members on the policy. The easiest way to do this is through the app or in My Southern Cross.  If you’re using an Affiliated Provider they’ll claim on your behalf.

Any member over the age of 16 can use Easy-claim to claim for eligible healthcare products and services from Easy-claim providers. Just show your Member Card or use the app as your virtual Member Card at the time of treatment.