FAQs and quick answers
How do I make a claim
The quickest way to claim is online through the app or My Southern Cross. You'll need to be the policyholder, as members on a policy can't claim through the app or My Southern Cross at the moment. You can download a paper claim form here, but it can take over 10 days to process.
If you’re using an Affiliated Provider they’ll claim on your behalf and for day-to-day healthcare services you can check if your provider has Easy-claim to claim for eligible healthcare services at the time of treatment.
