FAQs and quick answers

How do I make a claim

The quickest way to claim is online through the app or My Southern Cross. You'll need to be the policyholder, as members on a policy can't claim through the app or My Southern Cross at the moment. You can download a paper claim form here, but it can take over 10 days to process.

If you’re using an Affiliated Provider they’ll claim on your behalf and for day-to-day healthcare services you can check if your provider has Easy-claim to claim for eligible healthcare services at the time of treatment.

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