FAQs and quick answers

Can my pre-existing condition(s) be reviewed?

If you dispute the pre-existing condition listed, or have not experienced the condition for some time, you are able to request a review of cover. A review period is usually then applied to the condition being disputed.

After the review period, once appropriate medical documentation has been provided, we'll decide, acting reasonably, whether to remove the exclusion related to that pre-existing condition. You can check My Southern Cross or your membership certificate to confirm if a review period has been applied to a listed pre-existing condition.

Please note that you cannot request a review of pre-existing conditions that relate to Chemotherapy 100 or Chemotherapy 300 upgrade options on any of our plans.

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