CareHQ FAQs 

Are any health concerns not suitable for a virtual consult?

CareHQ may not be appropriate for all medical conditions or concerns. If you have a medical emergency, immediately call 111.

A virtual consult would not be suitable if you have a serious or urgent problem that requires a physical examination. Some examples of this include:

  • Severe chest pain
  • Shortness of breath
  • Sudden allergic reaction
  • Poisoning
  • Severe bleeding
  • Severe burns
  • Suspected broken bones
  • Traumatic head injury
  • Severe headache, pain or loss of co-ordination
  • Sudden numbness, weakness or slurred speech
  • Persistent vomiting, vomiting or coughing up blood, inability to control bowel movements (pooing) or urination (peeing)
  • Considering self-harm or suicidal thoughts
  • You are in serious mental crisis
  • If you have language difficulties, unless you have requested a GP that speaks your primary language or can get access to an interpreter during the consultation
  • If you have hearing difficulties, you may find video difficult. If you are visually impaired, you may prefer a telephone consultation