Exclusive access for pilot members to RegularCare with HealthConnect, a Southern Cross pilot that reduces member costs for eligible surgical procedures performed in a pilot partner facility.
Who is eligible to be a pilot member?
HealthConnect is available to employees at your workplace (and in some cases their spouses and dependents) that are insured under a RegularCare Policy.
Exclusive surgical savings
If you are a pilot member and need an eligible surgical procedure, choose to have it at a HealthConnect pilot partner facility during the pilot period and Southern Cross will waive your 20% health insurance co-payment*.
*Policy terms and conditions apply, including policy maximums.
Pilot members: How to access and use HealthConnect:
Consider HealthConnect early on
If you need to have surgery, you may be able to have your 20% co-pay waived. Your surgery will need to be an eligible surgical procedure and you’ll need to have it performed at a HealthConnect pilot partner facility during the pilot period. See what facilities are part of HealthConnect and which specialists perform surgeries, with the pilot partner facility finder.
Note: the HealthConnect pilot will end on 31 August 2024. Surgical procedures would need to be completed by this date to qualify for the pilot programme.
Let your GP know
Select your HealthConnect pilot partner facility
Request prior approval
*Policy terms and conditions apply, including policy maximums.
Access HealthConnect through the
MySouthernCross app
Already registered?
Already using the MySouthernCross app?
Log in and you’re all set to start
using HealthConnect
Not yet registered?
Register here in a few simple steps.
Download the app for free from the
Apple App store or Google Play store.
Guide to RegularCare with HealthConnect
|
Surgical Treatment |
RegularCare only |
RegularCare with |
What’s different? |
| Surgical procedures (includes cardiac and cancer surgery) Surgeon’s operating fee/s Anaesthetist’s fee/s Intensivist’s fee Perfusionist’s charges Hospital fees Surgically implanted prostheses and specialised equipment |
80% cover
(maximums apply) |
100% cover*
(maximums apply) |
We’ll waive your 20% co-pay for eligible surgical procedures performed in a pilot partner facility during the pilot period* |
| Skin surgery –
Skin lesion removal under general anaesthetic or sedation, and Mohs surgery |
80% cover | 100% cover* | We’ll waive your 20% co-pay for eligible surgical procedures performed in a pilot partner facility during the pilot period* |
| Skin surgery –
Skin lesion services under local anaesthetic or with no anaesthetic |
80% cover | 80% cover | |
| GP minor surgery | 80% cover | 80% cover |
| Surgical Treatment |
Surgical procedures (includes |
| RegularCare only | 80% cover (maximums apply) |
| RegularCare with HealthConnect* | 100% cover* (maximums apply) |
| What’s different? | We’ll waive your 20% co-pay for eligible surgical procedures performed in a pilot partner facility during the pilot period* |
| Surgical Treatment | Skin surgery – Skin lesion removal under general anaesthetic or sedation, and Mohs surgery |
| RegularCare only | 80% cover |
| RegularCare with HealthConnect* | 100% cover* |
| What’s different? | We’ll waive your 20% co-pay for eligible surgical procedures performed in a pilot partner facility during the pilot period* |
| Surgical Treatment | Skin surgery – Skin lesion services under local anaesthetic or with no anaesthetic |
| RegularCare only | 80% cover |
| RegularCare with HealthConnect* | 80% cover |
| Surgical Treatment | GP minor surgery |
| RegularCare only | 80% cover |
| RegularCare with HealthConnect* | 80% cover |
*Policy terms and conditions apply, including policy maximums.
All other benefits covered under your RegularCare policy are unchanged. See the RegularCare policy doc here.
Log into My SC to view your policy terms (including the HealthConnect policy terms contained in the membership certificate)
Frequently asked questions
-
What is HealthConnect?HealthConnect is a pilot that Southern Cross has offered to a small number of workplaces that subsidise the RegularCare plan. Eligible members will be able to receive eligible surgical procedures at a pilot partner facility without needing to pay the standard 20% co-payment portion of their procedure during the pilot.
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My employer has been selected to take part in the HealthConnect pilot. How can I tell if I have access to HealthConnect?You will have access to the HealthConnect pilot if you have a RegularCare plan through your employer. Your membership certificate will detail which plan you are on, and if HealthConnect is available to you. You can view your membership certificate in My Southern Cross.
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What do I need to provide to the pilot partner facility?
If the provider you are seeing is a Southern Cross Affiliated Provider, you need to provide them with your Southern Cross membership number and they will arrange prior approval for your surgery. You don’t need to provide anything further to the pilot partner facility.
If the provider you are seeing is not an Affiliated Provider, you will need to request prior approval the usual way, and take a copy of your prior approval letter to the pilot partner facility when you go for your treatment. You can request prior approval in My Southern Cross or in the My Southern Cross app.
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How long will HealthConnect be available for?It’s expected that the HealthConnect pilot will run for up to 3 years. If there’s any change to the dates, it’ll be communicated to you in advance (including through My Southern Cross).
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Why are you doing this pilot?As the leading health insurer in New Zealand, we’re well placed to pilot and trial some new initiatives for the benefit of our members. We want to make health insurance better value to you by improving long-term health outcomes for every dollar we spend. The HealthConnect pilot is one way of trialling this.
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What if I want to choose my own preferred surgeon / specialist for treatment, instead of going to a pilot partner facility?You can still choose where to go and who to see to receive your treatment (subject to the terms and conditions of your RegularCare policy). You also have the additional option to have the standard 20% co-payment waived by having your eligible surgical procedure performed in a pilot partner facility.
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I have only just started work with my employer – how can I get RegularCare with HealthConnect?If you are eligible to join your employer’s group scheme, your HR representative will inform Southern Cross. Southern Cross will then be in touch with you to discuss the options available to you and arrange sign-up. If no one has been in touch with you yet, please speak with your HR rep.
*Policy terms and conditions apply (including policy maximums)
Here for you
We’re here to help you make the most of HealthConnect and the savings it brings. So, if you have any questions, call our support team Monday to Friday.
