Easier claiming with your Member card

Member card Southern Cross Health Society Easy-claim (“Easy-claim”) is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form. Member card

How to use Easy-claim

Simply present your Member card at the counter when you are purchasing eligible healthcare products and services. If your plan covers the product or service and it qualifies, we’ll reimburse the provider directly. All you need to do is pay the provider any contribution you are responsible for. So you don’t have to worry about filling out claim forms or waiting for refunds.* 

Use My Southern Cross app as your virtual Member card when using Easy-claim.

Where can you use Easy-claim?

Easy-claim is available at participating General Practices, Optometrists, Dental, Physiotherapy, Audiology, Chiropractic, Podiatry, Osteopath practices and Pharmacies.

You can select Healthcare Finder to see which day to day healthcare providers offer Easy-claim.

If you have any questions or would like further information on Easy-claim call Southern Cross on 0800 800 181 (Monday to Friday 8am – 6pm).


FAQs for Easy-claim

Your Member card holds both your Member card number and your membership number. Easy-claim providers will need this information to find your details in the Easy-claim system, to make electronic claiming possible. If you do not have your card with you, the provider can use your full name and date of birth to find your details.

You can now also use the My Southern Cross app as your virtual Member card.

If you have misplaced your Member card, call Southern Cross on 0800 800 181 to request a replacement.

To understand the benefits you have on your policy, you need to check your policy document. Policy documents are available on the Southern Cross website.
To find what policy you are on, please check your Membership certificate for details, call Southern Cross on 0800 800 181, or login to My Southern Cross.
When your Easy-claim is processed, your receipt will confirm how much Southern Cross will pay. This amount will be paid to the health service provider directly.            
Yes, Southern Cross has plans to make Easy-claim available through other health service providers.            

Keep your receipts and claim online with My Southern Cross or on the go with the My Southern Cross app.

Alternatively you can complete a claim form. Send your completed form and receipt to us at Southern Cross Health Society, Claims Centre, Private Bag 3216, Waikato Mail Centre, Hamilton 3240. Freepost Authority 1440.

Find out more on how to claim.

Your Member card is an accepted means of identification to electronically claim for qualifying healthcare products and services at selected health service providers.

When you claim electronically for eligible healthcare services for yourself (or anyone else named on the policy) Southern Cross Medical Care Society deems this to be a claim under your policy, and you authorise Southern Cross Medical Care Society to process the claim in accordance with your policy coverage (or the policy coverage for the other person named on the policy) and pay the selected health service provider direct.

The policyholder will receive all communications from Southern Cross Medical Care Society in relation to each electronic claim.

At any time, you may advise Southern Cross Medical Care Society that you do not wish to electronically claim.