CareHQ FAQs 

Can I book for my family members?

Yes, you can use CareHQ for a child if you’re their parent or legal guardian, but if the child is 13 or under we suggest the CareHQ profile holder attends the virtual consultation with them.

Members aged 16 years or over must book using their own My Southern Cross login credentials when booking their appointment with CareHQ via the My Southern Cross app. CareHQ is unable to provide consultations for members aged 16 years or over where the appointment has been made using another member’s login. Any appointments for members aged below 16 years will need to be made by the policyholder.