Time to cheque how you are refunded

Friday, 12 June 2015 by Kelsey Fletcher


Detailed invoicing

For us to assess our members’ claims quickly and accurately, we need you to provide as much detail as possible on your invoices to us. If there are details missing from your invoices, they will take longer to process.

It’s also vital that the information you provide us is accurate, such as the date and name of who provided the treatment. Please make sure your invoices clearly include:

  • The patient’s name
  • Who provided the treatment
  • The date of service
  • A description of the treatment/procedure/implant
  • The amount charged – including any breakdowns, multiple visits/procedures, drugs, consumables, equipment or separate charges for take home items
  • If we are paying you, please make sure your invoice clearly states who to pay and the correct business address
  • If the member has paid - please ensure the account is receipted

Refunds by direct credit

Each month we send out more than 4000 cheques to about 850 healthcare providers for claim payments. This is not only a costly paper-based process but it relies on the New Zealand postal system. We also make about 37,000 direct credit payments to about 1,500 different payees each month. Direct credit is our preferred method of payment to providers and is instant once you’re set up.

If you still receive cheque payments and remittances by post and you would like to receive your refunds by direct credit and remittances by email, please send us your email details and a direct credit bank deposit slip for the account you would like Southern Cross payments made to. We can accept a screenshot taken from your online banking website that shows your bank details, the bank account name, and the bank account number.

Email: provider.administration@southerncross.co.nz

Post: Southern Cross Health Society, Private Bag 3216, Waikato Mail Centre, Hamilton 3240