We regularly review the benefits in our health insurance plans to ensure our members’ policies remain useful and relevant. Part of this review includes analysing the prices and volumes for certain services, and considering whether those services should be listed as Affiliated Provider-only.
A number of healthcare services were made Affiliated Provider-only on 4 April 2016. In all Southern Cross health insurance policies (except UltraCare), there are healthcare services that are only eligible for cover if they are performed by an Affiliated Provider.
These changes, and a number of other benefit changes, took effect on 4 April 2016.
Members have been notified about changes to their policies and providers have been invited to contract for new Affiliated Provider-only services.