Browser support policy

Southern Cross wants to make our portals really easy for everyone to access and ensure they are compatible with all major current browsers. This provides efficiency for your processes and an enhanced patient experience for our members. To maintain the privacy of the sensitive member data, only browsers which receive security updates from the browser manufacturer are supported. 

As at 12 January 2016, Microsoft stopped providing support for Internet Explorer 8. This means that it will no longer receive security updates or technical support. 

In addition, Windows XP ceased to be supported by Microsoft on 8 April 2014. It also no longer receives security updates or technical support from Microsoft.

What you need to do

  • If you are running Internet Explorer 8 on Windows XP, we suggest you upgrade to Mozilla Firefox 46.0.1 - this requires at least Microsoft XP Service Pack 3 to be installed as well
  • If you are running Internet Explorer 8 on Windows Vista, we suggest you upgrade to Microsoft Internet Explorer 9
  • If you are running Internet Explorer 8 on Windows 7, we suggest you upgrade to Microsoft Internet Explorer 11

Some of the other browsers may work with our websites, however, we do not attempt to resolve problems with browsers other than those listed above.

Upgrading your browser

Download an update to your preferred browser from the links below:
Google Chrome - https://www.google.com/chrome/
Microsoft Internet Explorer - http://windows.microsoft.com/en-us/internet-explorer/download-ie
Apple Safari - http://www.apple.com/safari/
Mozilla Firefox - https://www.mozilla.org/en-US/firefox/new/

Resolving browser issues

Should you have any issues, please contact your IT Support person. If you are experiencing a problem using one of the browsers we support, please contact your contract manager for assistance. If you are experiencing a problem on an unsupported browser, you will need to update to a supporter browser as listed.

If you are unsure what browser you are using, simply paste the URL: http://www.whatsmybrowser.org/ into your address bar. It will inform you which web browser you are using.