Browser support policy

To ensure all users of Provider Web and Easy-claim have a safe and secure experience, we’re unable to support older website browsers or operating systems - in particular those which are no longer supported by their manufacturer. 

Your privacy, and the security of our members’ personal health information is paramount to us, and as we’re unable to guarantee the security of older browsers and operating systems, we’ve developed our websites to be accessed on maintained systems that are used by the majority of their users.

Check out the minimum standards for each system below:
If you’re unsure what browser you are using, simply go to whatsmybrowser.org and check the result against our list of supported browsers below.

Operating system Minimum supported version
Apple macOS / OS X 10.12 (Sierra) and above
Microsoft Windows Windows 7 and above


Browser Minimum supported version
Apple Safari 12 and above
Google Chrome 71 and above
Internet Explorer 11 and above
Microsoft Edge
17 and above
Mozilla Firefox
64 and above

If your browser version is older - please update it using one of the links below.

Some other browsers may work with Provider Web. However, we are unable to resolve problems with web browsers other than those listed above.
For the best experience, use our browser checker to confirm that we support your operating system and / or internet browser.

Operating system Minimum supported version
Apple macOS / OS X 10.11 (El Capitan) and above
Microsoft Windows Windows 7 and above


Browser Minimum supported version
Apple Safari 9 and above
Google Chrome 51 and above
Internet Explorer 11 and above
Microsoft Edge
17 and above
Mozilla Firefox
65 and above


If you’re having issues using a desktop device, please note that you also can access Easy-claim on your mobile or tablet. Simply open the device’s internet browser, type in easyclaim.southerncross.co.nz and then log in as normal.

Updating your browser

To be able to fully access our services and get the best experience, you may need to update your website browser and / or operating system. Most popular browsers (Microsoft, Google Chrome, Safari and Firefox) will let you update to the latest version for free, however you may need to purchase a new operating system if you’re unable to update this for free.

Download an update to your preferred browser from the links below:

We recommend you seek assistance from your IT support person, as your company’s security policies may not allow you to perform these updates yourself.


Resolving browser issues

If you’re experiencing a problem using one of the browsers we support, please contact your relationship manager for assistance. If you’re experiencing a problem on an unsupported browser, you will need to update to a supported browser as listed above.


Frequently asked questions

Here are some popular questions users have asked. Can't find your answer? Contact us and we'll be happy to help.

What is a cookie?

Cookies are small pieces of data, sent to your computer by the Southern Cross web server. We use cookies to help us identify you while you use the Southern Cross website.

Are cookies bad?

No. A cookie is simply a short piece of data or information which is sent from a website to a web browser when that browser visits the server’s site. The cookie is stored on the user’s machine, but it is not a program and cannot do anything to the machine.

Do I have to allow Southern Cross to send me a cookie?

Yes you do. The Southern Cross cookie uses a unique identifier to ensure that only you can access your membership and policy details once you have signed into the website.

Do I have to enable cookies for ALL websites?

No you don’t. Most browsers allow you to use a “Trusted Sites” option under the security settings tab, to “trust” southerncross.co.nz. Trusting allows you to specify one or more specific websites rather than turning on cookies for all sites.

Do I need JavaScript enable to use the Southern Cross website?

Yes, you do need to use JavaScript to use the full range of features that the Southern Cross site offers.

Adobe Reader® (PDFs)Do I need Adobe Reader® to use the Southern Cross website?

While you don’t need to use the Adobe Reader® to use the majority of the Southern Cross website, some documents are only available as PDF files and you will need to use either the Adobe Reader® or a compatible programme to view these documents. If you do not have Adobe Reader® installed on your computer, you can download it for free.

We use up-to-date security technology to secure our site:

We take the security of your web site usage and privacy as seriously as the security of our own business. Southern Cross uses Secure Sockets Layer (SSL) 256-bit security, to automatically encrypt and protect all your information. Each of our secure websites has a SSL certificate issued by an industry recognized certificate authority to let you know that the website is genuine and secure. For more information SSL/TLS security, please visit Secure Sockets Layer (SSL).

We undertake independent security audits of our site:

We take your security and privacy seriously and undertake independent security audits over all Southern Cross websites to minimise any potential risks.