Southern Cross Health Society - we're with you

If you're a member, please see our member COVID-19 page.

Southern Cross Health Society is working with you to provide services to Southern Cross members. At level 2, our Auckland team will be working within the level 2 guidelines from their offices or homes. Our other teams in the rest of the country will be working within the level 1 guidelines from their offices or homes. 

Your dedication to patient care during this time is appreciated - thank you on behalf of our members.

Level 1 and 2 support

We are here to support you. Our Relationship Managers are operating Monday – Friday 8.30am - 4.30pm.

Partnership Managers are able to attend meetings in person. They are also able to take your calls and meet online. Partnership Manager details can be found on our Support page.

Online options for members

For those of you that are Southern Cross members, you can access updates on our COVID-19 page including answers to frequently asked questions. Included in these FAQs is guidance for members on how to manage their ongoing or planned health needs.

If you need healthcare when you can’t get to a GP, CareHQ virtual consultations are right there with you everywhere you go 7 days a week, 7am to 7pm.

As always, there are a number of options for members to manage their policy online using My Southern Cross.

For any services that are not Affiliated Provider, members can complete online claims using My Southern Cross or the mobile app. Posted claims will take slightly longer to process than normal.