We’re with Kiwi businesses 

We hope that you, your whānau and your colleagues are doing as well as you can through this period of elevated COVID-19 Alert Levels. Our teams are still here to support you, as we look ahead to resuming normal business as soon as possible.

Many New Zealand businesses will face tough times due to the impact of COVID-19. We’re here to continue supporting you and your teams to stay healthy and productive.

No matter the alert level, if you or your employees need healthcare and can’t get to a GP, CareHQ virtual consultations are right there with you everywhere you go 7 days a week, 7am to 7pm.

With you during financial hardship 

As a New Zealand not-for-profit friendly society, we have no shareholders or overseas owners, so our focus is always on the best interests of our members and business customers.

We have developed a range of options for businesses facing financial hardship. The best solution for you and your employees will depend on your company’s circumstances. Please contact your Account Manager or Adviser directly to discuss what’s right for you.

We’re with Kiwi businesses 

We hope that you, your whānau and your colleagues are doing as well as you can through this period of elevated COVID-19 Alert Levels. Our teams are still here to support you, as we look ahead to resuming normal business as soon as possible.

Many New Zealand businesses will face tough times due to the impact of COVID-19. We’re here to continue supporting you and your teams to stay healthy and productive.

No matter the alert level, if you or your employees need healthcare and can’t get to a GP, CareHQ virtual consultations are right there with you everywhere you go 7 days a week, 7am to 7pm.

With you during financial hardship 

As a New Zealand not-for-profit friendly society, we have no shareholders or overseas owners, so our focus is always on the best interests of our members and business customers.

We have developed a range of options for businesses facing financial hardship. The best solution for you and your employees will depend on your company’s circumstances. Please contact your Account Manager or Adviser directly to discuss what’s right for you.

See a GP from anywhere, using CareHQ
If you’re a member, visit our member COVID-19 web page.

If you’re an Affiliated Provider, visit our provider COVID-19 web page.

We’re with Kiwi businesses 

We hope that you, your whānau and your colleagues are doing as well as you can through this period of elevated COVID-19 Alert Levels. Our teams are still here to support you, as we look ahead to resuming normal business as soon as possible.

Many New Zealand businesses will face tough times due to the impact of COVID-19. We’re here to continue supporting you and your teams to stay healthy and productive.

No matter the alert level, if you or your employees need healthcare and can’t get to a GP, CareHQ virtual consultations are right there with you everywhere you go 7 days a week, 7am to 7pm.

With you during financial hardship 

As a New Zealand not-for-profit friendly society, we have no shareholders or overseas owners, so our focus is always on the best interests of our members and business customers.

We have developed a range of options for businesses facing financial hardship. The best solution for you and your employees will depend on your company’s circumstances. Please contact your Account Manager or Adviser directly to discuss what’s right for you.

See a GP from anywhere, using CareHQ

If you’re a member, visit our member COVID-19 web page.

If you’re an Affiliated Provider, visit our provider COVID-19 web page.

We’re with Kiwi businesses

We hope that you, your whānau and your colleagues are doing as well as you can through this period of elevated COVID-19 Alert Levels. Our teams are still here to support you, as we look ahead to resuming normal business as soon as possible.

Many New Zealand businesses will face tough times due to the impact of COVID-19. We’re here to continue supporting you and your teams to stay healthy and productive.

No matter the alert level, if you or your employees need healthcare and can’t get to a GP, CareHQ virtual consultations are right there with you everywhere you go 7 days a week, 7am to 7pm.

With you during financial hardship 

As a New Zealand not-for-profit friendly society, we have no shareholders or overseas owners, so our focus is always on the best interests of our members and business customers.

We have developed a range of options for businesses facing financial hardship. The best solution for you and your employees will depend on your company’s circumstances. Please contact your Account Manager or Adviser directly to discuss what’s right for you.

If you’re a member,
visit our member COVID-19 web page.
If you’re an Affiliated Provider,
visit our provider COVID-19 web page.

Supporting your team’s wellbeing

Leading through a disruption can be challenging for everyone. It’s important that we tune in to our wellbeing needs and also those of our colleagues. Our website contains lots of helpful resources that will enable you to support your people through this period of elevated Alert Levels.

Supporting your team’s wellbeing

Leading through a disruption can be challenging for everyone. It’s important that we tune in to our wellbeing needs and also those of our colleagues. Our website contains lots of helpful resources that will enable you to support your people through this period of elevated Alert Levels.

Supporting your team’s wellbeing

Leading through a disruption can be challenging for everyone. It’s important that we tune in to our wellbeing needs and also those of our colleagues. Our website contains lots of helpful resources that will enable you to support your people through this period of elevated Alert Levels.

FAQs for businesses and members (your employees) 

Our COVID-19 web page has information and helpful FAQs for members and is regularly updated. Below you'll find answers to questions about hardship options and general information regarding COVID-19 and your business.  

FAQs for businesses and members (your employees) 

Our COVID-19 web page has information and helpful FAQs for members and is regularly updated. Below you'll find answers to questions about hardship options and general information regarding COVID-19 and your business. 

FAQs for businesses and members (your employees) 

Our COVID-19 web page has information and helpful FAQs for members and is regularly updated. Below you'll find answers to questions about hardship options and general information regarding COVID-19 and your business. 

Financial hardship options

There are a range of options for businesses facing hardship. These options depend on your individual circumstances of your business, and we will need to talk to you to assess your position and determine the best solution for you and your employees. Please contact your Account Manager or Adviser directly to discuss further. 

Any members who have lost all of their taxable income and are no longer in paid work can apply to put their health insurance policy on hold for up to six months. Members who have not lost all of their income but are suffering financial hardship can also apply to put their health insurance policy on hold for up to 3 months. While their policy is on hold they won’t be able to claim but they will retain cover for all currently covered pre-existing medical conditions and won’t have to pay premiums. If members want to keep their policy active but decrease their premium, we also have other options to help. For more details please see our COVID-19 support for members page.

General information

Letting staff go this way is never easy, and if you find yourself in this position, we’d like to help make things as stress-free as possible. Please send us official confirmation of the job losses or redundancies and provide the details of affected staff the way you would normally for any employees leaving your business. We will be in touch with you to discuss. 
Yes, please carry on with your standard process of informing us about your new hires so that we can onboard them.