My Southern Cross

You can claim online, request approval for upcoming treatment, check the status of current or past claims (up to 2 years), check your policy benefits and remaining balances, all in My Southern Cross.

Other ways you can get in touch

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Please select Please select I want to check if I'm covered for treatment I need help to submit a claim I want to know what's happening with a claim I submitted I want to discuss the outcome of my claim


Note: Prior approval is needed when any hospitalisation is involved or treatment costs over $1000.

You can quickly and easily request approval for surgery or a healthcare service for yourself or another policy member in My Southern Cross or the app. If your healthcare service is taking place within the next 5 days, please call us.

If you're just wanting to check cover for a specific healthcare service or treatment that hasn't been booked yet, you can complete the form below.

Please select Please select Myself A member on my policy


The quickest way to claim is through the app or My Southern Cross. Online claims are usually processed within 5 working days (paper claims can take over 10-15 days to process). To make a paper claim you can download a claim form. You need to be the policyholder to make a claim.

Please note: If you're using an Affiliated Provider they may be able to claim on your behalf.


You can check the status of a claim right now in My Southern Cross. You'll also be able to see information on all claims for the past two years.

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Optional Optional Mr Mrs Miss Ms Mx None

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.