The quickest way to get this sorted is to speak to one of our friendly team

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


Only the policyholder can add an authorised caller to the policy. Please ask the policyholder to complete this form. If this is not possible, please use our additional support for vulnerability form.


An authorised caller can help with managing access to a policy and applying for prior approval for treatment. An authorised caller cannot submit a claim, change or cancel a policy.

Please enter the contact details for the person you would like to add

Please update the details of your authorised caller

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.

Optional Optional Mr Mrs Miss Ms Mx None

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.