You can only claim on your HealthEssentials plan if you are a policyholder.
There are a number of ways in which a HealthEssentials policyholder can make a claim under their policy:
Online through My Southern CrossFrom your mobile device - download the My Southern Cross mobile app. It's free from the Apple App Store or Google Play store;
Southern Cross Easy-claim at selected health services providers;
or Fill out a claim form and post it in to us Please retain your original receipts as in certain cases Southern Cross may require you to submit the original receipt to allow us to assess your claim.
The app allows you to take images when you're making a claim by accessing the device's camera - once the claim is submitted this image is deleted. If you wish to keep the image, take photos of the receipts using your device's camera app before you use the app to make a claim - the app will allow you to choose those images from your photo library.