Conflicts of interest and prioritising your interests
Our nominated representatives are required to act in an ethical and transparent way. To ensure they prioritise your interests, before giving advice on any of our products they will ask about your particular health insurance needs, financial situation and goals. Any recommendations they make will take account of relevant information that you provide. For employer groups, this includes relevant information about the group of employees that would be covered under an employer group plan.
We provide ongoing training to our nominated representatives and undertake regular checks to ensure that the financial advice they provide is appropriate and meets our legal obligations.
Our nominated representatives are also required to comply with our conflicts of interest policy. This includes a requirement to raise any actual, perceived or potential conflict of interest with their manager or other senior staff member so that it can be resolved appropriately.