Southern Cross Health Society Easy-Claim (“Easy-Claim”) is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form.

How to use Easy-Claim

You can use Easy-Claim at participating healthcare providers. Simply present your Member card or use the mobile app's virtual Member card at the counter when you are purchasing eligible healthcare products and services.

If your plan covers the product or service and it qualifies, we’ll reimburse the provider directly and you’ll only pay any remaining contribution you’re responsible for, so you don’t have to worry about filling out claim forms or waiting for a refund.*

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Lost your card? You can use the My Southern Cross app as a virtual Member card or request a new card.

*Easy-Claim Terms and Conditions

Your Member card is an accepted means of identification to electronically claim for qualifying healthcare products and services at selected health service providers.

When you claim electronically for eligible healthcare services for yourself (or anyone else named on the policy) Southern Cross Medical Care Society deems this to be a claim under your policy, and you authorise Southern Cross Medical Care Society to process the claim in accordance with your policy coverage (or the policy coverage for the other person named on the policy) and pay the selected health service provider direct.

The policyholder will receive all communications from Southern Cross Medical Care Society in relation to each electronic claim.

At any time, you may advise Southern Cross Medical Care Society that you do not wish to electronically claim.

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Need help?

If you have any questions, please contact the Easy-Claim support team 0800 700 053 or email here.