Have a general enquiry?
Give us a call on 0800 800 181 or +64 9 979 9212 Monday to Friday, 8am to 6pm.
Need to request cover or prior approval for treatment?
Login to My Southern Cross to do this online, or call us on 0800 800 181.
Want to add a family member to your policy?
If your insurance is through your employer call us on 0800 438 268, otherwise call us on 0800 100 777. Monday to Friday, 8am to 6pm.
Need to update your contact details?
You can update your details anytime via the app or My Southern Cross, or call us on 0800 800 181.
You can also send us a general enquiry here. We'll aim to get back to you within 2 working days. Please note if you need to request cover or prior approval, don't use this form, simply login to My Southern Cross.
If your employer offers Southern Cross health insurance:
Call us on 0800 438 268 Monday to Friday, 8am to 6pm.
If you’re not joining through your employer:
Call us on 0800 100 777 Monday to Friday, 8am to 6pm.
Prefer us to give you a call back?
Click here to get one of our friendly team to give you a call.
Posting a claim to us?
Send it to:
Our head office
Physical address: Southern Cross Health Society, Level 1, Ernst & Young Building, 2 Takutai Square, Auckland 1010
If you are unhappy with our service, our treatment of your policy or your membership of Southern Cross, you can follow the steps below.
Is your complaint about financial advice, a claim or benefit entitlement?
Is your complaint about our decision to cancel your policy? Your complaint is deemed to be ‘deadlocked’.
Is your complaint about your membership of Southern Cross?
You can pass on the details of any suspicious health insurance claiming by:
Thanks for letting us know, and rest assured that we will do our best to ensure any information you supply will be treated confidentially.
How you can help
Below are some examples of activity which we would investigate.
If suspicious claiming practices are suspected, the Society investigates and where appropriate takes steps to recover funds. The Society has a range of actions that it is able to take against members and providers. In extreme cases, where fraud or ethical issues are suspected, matters may also be referred to the police or an appropriate medical body.
To support our approach: