Posting a claim to us?
Send it to:
Our head office
Physical address: Southern Cross Health Society, Level 1, Ernst & Young Building, 2 Takutai Square, Auckland 1010
If you are unhappy with our service, our treatment of your policy or your membership of Southern Cross, you can follow the steps below.
Is your complaint about financial advice, a claim or benefit entitlement?
Is your complaint about our decision to cancel your policy? Your complaint is deemed to be ‘deadlocked’.
Is your complaint about your membership of Southern Cross?
You can pass on the details of any suspicious health insurance claiming by:
Thanks for letting us know, and rest assured that we will do our best to ensure any information you supply will be treated confidentially.
How you can help
Below are some examples of activity which we would investigate.
If suspicious claiming practices are suspected, the Society investigates and where appropriate takes steps to recover funds. The Society has a range of actions that it is able to take against members and providers. In extreme cases, where fraud or ethical issues are suspected, matters may also be referred to the police or an appropriate medical body.
To support our approach: