CareHQ FAQs
Can I book a CareHQ appointment for somebody else in my family, like my child?
The CareHQ benefit is only available to members of Southern Cross. It is not possible to make a booking through the My Southern Cross app for a family member who is not covered by your policy. Bookings for family members who are not members of Southern Cross will need to be made directly via the CareHQ website.
Only the policyholder can book an appointment for dependent children under the age of 16 who are covered under the policy through the My Southern Cross app. Please contact Southern Cross Member Services at 0800 800 181 for any issues. Members aged 16 years or over who are covered under your policy must book using their own login for the My Southern Cross app.
If you haven’t got the My Southern Cross app already, register now and download the app free from the Apple App store or Google Play store.
If the member of your family the appointment is for is not a member of Southern Cross, they will need to make a booking directly with CareHQ. Please note that if you are making an appointment for a child via CareHQ you will need to use a different email address to the one linked to your Southern Cross account when registering directly with CareHQ.
