Policy FAQs 

If your health services provider charges more than the reasonable charge we’ve determined, we’ll cover the reasonable charge, and you’ll be responsible for paying a member contribution of the difference directly to your health services provider. If the charge is at or under the reasonable charge, we’ll pay up to that amount for eligible healthcare services (subject to normal policy terms and conditions).

Plans impacted: Wellbeing One, Wellbeing Two, Wellbeing Starter, UltraCare, SureCare Concessionary.