Join
My Southern Cross
AdviserHub
Easy-Claim
Provider Web
Work Scheme Gateway
BeingWellPlus
Log in
Join
Members
For businesses
For advisers
For health professionals
Info hub
FAQs
Contact us
Join
Why get health insurance
Why choose us
Our plans
Plan comparison tool
HealthEssentials
Wellbeing One
Wellbeing Two
UltraCare
RegularCare
KiwiCare
Cancer Cover Plus
Cancer Assist
Critical Illness
Life insurance
Pet insurance
Member stories
Lily
Ryan
Eden
Illaina
Kaitlyn
Randall
Renata
Asoiva
Carole
Dylan
John
Graham
Member discounts and offers
Southern Cross Life Insurance
Southern Cross Pet Insurance
Southern Cross Travel Insurance
Bailey Nelson
bloom hearing specialists
Blue Fitness
Cancer Society
ecostore
Feel Fresh Nutrition
HelloFresh
Les Mills
Lumino
Oakley
OPSM
Specsavers
St John
Sunglass Hut
Triton Hearing
For individuals
For families
Southern Cross in your workplace
Moving to New Zealand
Find an adviser
Members
For businesses
Success stories
Unison Networks
Beca
Clelands Construction
Cardrona Alpine Resort
Dad's Pies
Ravensdown
Jade Software
A J Saville Construction
University of Canterbury
Cure Kids
Primero Profiles
Weleda
Mike Greer Homes and SOPM
Canary Enterprises
Potter Interior Systems
Maskell Productions
New Zealand Tube Mills
Northpine Ltd
Healthy Futures
Top ten workplace wellbeing initiatives
Work-life balance
Physical wellbeing
Wayfinder Awards
Wayfinder Awards Categories
Wayfinder Awards Judges
Request a callback
For advisers
Become an adviser
AdviserHub login
Products
Adviser Support
For health professionals
Affiliated Provider programme
Become an Affiliated Provider
Affiliated Provider only services
Standards and guidelines
Facility standards
Behaviour guidelines
Provider technical information
Provider Web browser support
Securing member information
Provider Web updates
Telehealth information for providers
GP and allied health
Easy-Claim
CareHQ
Referrals to an Affiliated Provider
How Southern Cross works with ACC
Health technology assessment
Eligibility criteria
Patient Outcome and Experience Surveys
FAQs
Support
Info hub
FAQs
Contact us
ACC Assistance
Add a member
Authorised caller
Billing and payments
Cancel cover
Change cover
Changing employer
Claiming and cover
Complaints
Enduring power of attorney
Extra care and support
Financial hardship
Give feedback
My Southern Cross
Overseas suspension
Review your pre-existing condition(s)
Special hours
Updating contact details
< Back to Policy FAQs
Reasonable Charges
Go
