Any Southern Cross member who has received prior approval for a selected treatment and has an email address registered on their policy will be sent a survey. Participation is entirely voluntary and it will not affect your Southern Cross policy in any way.
Only the member who underwent the treatment should complete the survey. If the member is under 18 years old, their parent or guardian may complete the survey on their behalf, or if English is not the member's native language, someone could help them enter their feedback.
Where the member who had the treatment does not have an email address listed with us, we will send the survey to the policyholder. If you’ve received a survey for someone on your policy, please forward the survey on to them to complete.