We are here to support our healthcare providers and users of Provider Web, Adviser Gateway, Easy-claim and Work Scheme Gateway. Part of that support is providing information about the minimum technology required, letting you know about updates and answering your technical questions.
Below is information about the minimum standards for website browsers and how to update them if you need to.
To ensure all users have a safe and secure experience, we’re unable to support older website browsers or operating systems - in particular those which are no longer supported by their manufacturer.
Your privacy, and the security of our members’ personal health information is paramount to us, and as we’re unable to guarantee the security of older browsers and operating systems, we’ve developed our websites to be accessed on maintained systems that are used by the majority of their users.
Update your browser
If you are unable to access Provider Web, Adviser Gateway, Easy-claim and Work Scheme Gateway, it is because you need to update your browser.
First, we would recommend checking your computer’s current operating system and web browser version at whatsmybrowser.org to help you determine if it meets the minimum requirements.
Check out the minimum standards and where to download a new browser for each system below.
Desktop computers and laptops
We have compiled a list of minimum supported browsers for each operating system below. If your browser version is lower than the one specified for your operating system, it will either need to be updated to the minimum version (higher preferably) or you will need to switch to a different browser that is supported – use the download links below to get the latest supported version of that browser for your operating system.
There is no cost to update your web browser, but we recommend you seek assistance from your IT support person if you are unsure how to proceed.
|Operating system||Browser (minimum version)*|
|Windows XP and above||Google Chrome (30+)||Download|
|Windows XP and above||Mozilla Firefox (27+)||Download|
|Windows 7 and above||Microsoft Edge (80+)
|Windows 10 only||Microsoft Edge (13+)||Download
|Windows 10 only||Microsoft Internet Explorer (11)|
|Mac OS X 10.9 (Mavericks) and above||Apple Safari (9+) (desktop)||Download|
|MacOS X 10.12 (Sierra) and above
||Microsoft Edge (80+)
Smartphones and tablets
Mobile devices being used to access Southern Cross services must be running the following:
|Device||Operating system (OS)||How to check your OS|
|Apple device||Apple iOS version 9 or above||
|Android device||Android version 5 (Lollipop) or above||
If the device is on a lower version and not capable of being upgraded, you will need to use a different device.
Need more information?
Please get in touch with your usual Southern Cross point of contact using the links below:
- Email Adviser Gateway support
- Email Easy-Claim support
- Email Provider Web support
- Email Work Scheme Gateway support
Frequently asked questions
Here are some popular questions users have asked.