Southern Cross Health Society’s Chris Trigg has been ranked as one of the country’s top technology leaders in the inaugural CIO50.
Chris, the Society’s Chief Digital Officer, was ranked sixth, the highest place in the insurance and health industries.
His CIO50 profile article
notes the healthcare sector is changing rapidly and so are consumer expectations, so the business has reoriented its strategy towards assuring members of their health and wellbeing. This means not only continuing to fund timely private healthcare, but also helping New Zealanders to live healthier lives.
Chris has been instrumental in driving this strategy through several digital initiatives, which include:
This cloud-based platform, with a consumer-facing mobile app and a hub for HR departments, helps businesses understand their employees’ wellbeing and provides initiatives for improvement. Southern Cross Health Society is the first New Zealand health insurer to launch a platform of this kind.
The multi-faceted app saw Chris’ team construct a completely new technology platform with first-time partners. The app won a bronze award at the 2018 New Zealand’s Best Design Awards.
In the past 12 months, Chris has led the development of three bots to streamline internal processes, as well as a chatbot to interact with members. The resulting business efficiencies have freed up staff to focus on tasks requiring a human touch, such as discussing policy options with a member.
My Southern Cross – web and mobile
The delivery of a great user experience on this member-facing platform has resulted in significant cost savings as well as simplified interactions for both members and healthcare providers.
The number of registered users has increased 108 per cent to over 260,000 in the past two years.
Chris is now leading a major redesign and rebuild of the MySouthernCross website, which includes member co-design and the use of new application programming interface (API) and cloud technologies.
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