FAQs and quick answers

I'm not receiving my one-time password to sign into My Southern Cross mobile app?

There may be a connection issue, so please try resending the one-time password.

The details (personal and contact details) you use to sign into the MySouthernCross mobile app need to be the same as what we currently have on record for you. Please make sure you are entering your details correctly. If your details have changed, we may need to update these. Please contact us and one of our friendly team will help you sort this out.

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