Member hub
Southern Cross Health Insurance can help to protect you and your family when things go wrong, but we’re still with you when things are going right. With our special member benefits, we’re making it easy to manage your health with confidence.
Take control of your policy with the MySouthernCross app, enjoy an easy claims process, and stay on top of your health with benefits from our partners, like free of charge online GP appointments with CareHQ from 7am-7pm when booked through the MySouthernCross app* and discounts on health and wellness services.
*Subject to change. Terms and conditions apply.
Many members, many health journeys
See the true value of having Southern Cross health insurance for yourself.
Amidst his second cancer journey, father-of-two Randall actively sought out a team of health professionals to improve his recovery.
Kaitlyn’s Southern Cross membership gave her the freedom and flexibility to fit in sinus surgery around her busy life as a working mum and business owner.
Renata is a firm believer in health insurance being used proactively to ensure a better quality of life for her family.
As a young mum, Illaina had major spinal surgery, and with the support of Southern Cross she was able to focus on her family, free from the financial stress of medical costs.
MySouthernCross app
Make sure you’re getting everything you can from your membership by downloading the MySouthernCross app.
MySouthernCross gives you control over your health insurance policy. You can use it to:
- submit claims and keep track of their progress
- arrange prior approval
- book online GP appointments with CareHQ, and access other member offers.
- manage your policy and keep an eye on your annual benefit balance*
- find healthcare providers that are partnered with Southern Cross.
*Please note, only policyholders can see the benefit balance.
Make a claim
There are several ways to make a claim, whether online or by presenting your membership card when paying for day- to- day healthcare services and medication.
Using your benefits of membership
We’ve teamed up with providers to give you special member benefits that help you keep on top of your health. As a member, your exclusive benefits include:
- Free of charge online GP appointments with CareHQ from 7am-7pm when booked through the MySouthernCross app
- Up to 3 online mental health sessions with Raise each claims year
- An annual health check each claims year for members aged 16 and over with MedPro
Member benefits are subject to change. Terms and conditions apply.
Members can also access offers on eye and hearing tests, dental treatments and gym memberships.
Member offer terms and conditions apply.