In the news

What’s new at New Zealand’s leading health and wellness provider

Southern Cross welcomes media enquiries about health, medical, travel and pet-related topics..

For media enquiries only, please contact

Sherryl Arneil, Head of Communications and PR: +64 21 368 092, sherryl.arneil@southerncross.co.nz

Alaina McGregor, Communications Manager: +64 22 191 0760, alaina.mcgregor@southerncross.co.nz

For all other enquiries - including customer enquiries, feedback and complaints - please go to our contact us page.

Telehealth services beneficial in managing home isolation cases
Friday, 17 December 2021
by Andrew Drever
With more and more New Zealanders across the country self-isolating at home after testing positive for COVID-19, the role of telehealth services is in the spotlight now more than ever.

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Southern Cross to begin fit-out of established healthcare facility in Silverdale
Thursday, 16 December 2021
by Alaina McGregor

Southern Cross Healthcare is set to begin the fit-out of its next wholly-owned hospital in Silverdale, to cater for the growing demand for quality care in Auckland’s fast-growing Hibiscus Coast and Bays area.

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Top tips to protect your pets during a long hot summer
Thursday, 16 December 2021
by Andrew Drever

With weather forecasters predicting a long hot summer, Southern Cross Pet Insurance (SCPI) is reminding pet owners of the key watch-outs to ensure we keep our furry family members cool and healthy.

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AGM summary
Wednesday, 15 December 2021
by Alaina McGregor
Member growth and innovation to cement Southern Cross Health Society’s strong position.
 

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New Southern Cross Central Lakes Hospital opens in Queenstown
Friday, 10 December 2021
by Sherryl Arneil
A new independent hospital for the Central Lakes region, the Southern Cross Central Lakes Hospital, was formally opened on Friday 10 December, offering the local community more convenient access to elective surgical services. 

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Tips for flying New Zealanders as world opens up to intrepid travellers again
Wednesday, 8 December 2021
by Andrew Drever

With New Zealand’s border restrictions set to loosen in 2022, Southern Cross Travel Insurance (SCTI) is reminding New Zealanders that travel in the time of COVID-19 will still be very different to that seen pre-pandemic. 

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Southern Cross supports members with free mental wellbeing and telehealth
Wednesday, 1 December 2021
by Alaina McGregor

Southern Cross Health Insurance (Southern Cross) is offering its members online GP consultations, and access to counselling or wellbeing coaching, completely free of charge, for the next four months.

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Southern Cross wins dual Gold for outstanding customer service
Monday, 22 November 2021
by Alaina McGregor

Southern Cross’ shared commitment to strengthening customer connections in the wake of the pandemic has resulted in its health insurance and travel insurance businesses both winning gold in their respective categories in the Reader’s Digest Quality Service Awards 2022.

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Southern Cross Travel Insurance receives global recognition: Sitecore Honourable Mention for ‘Best Digital Experience Transformation’
Thursday, 11 November 2021
by Angela Bevan

Southern Cross Travel Insurance (Southern Cross) has received an honourable mention in the category of Best Digital Experience Transformation category at this year’s Sitecore Experience Awards (SEAs).

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Commitment to increased transparency at the heart of travel insurer’s award win 
Thursday, 4 November 2021
by Andrew Drever

Southern Cross Travel Insurance (Southern Cross) has taken home the award for Best Plain English Legal Document at the Plain English Awards 2021 for its Domestic Travel Insurance policy (NZ).

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Travel insurer launches AI chatbot in preparation of post-COVID-19 travel recovery
Wednesday, 3 November 2021
by Alaina McGregor
Southern Cross Travel Insurance (Southern Cross) has launched a conversational AI chatbot in preparation for a post-COVID-19 rebound in tourism and subsequent increase in travel bookings.

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New CFO appointment strengthens Southern Cross executive team
Monday, 1 November 2021
by Angela Bevan
Southern Cross Healthcare (Southern Cross) has appointed Steve Browning to the role of Chief Financial Officer (CFO)his return to healthcare after spending the previous two years in the hospitality sector. Browning will lead the financial and procurement services for the organisation.

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Businesses urged to promote healthy hybrid work model
Thursday, 14 October 2021
by Alaina McGregor
A re-design of New Zealand’s workplace in the wake of COVID-19 has given more flexibility to employees around where they can work, but research has revealed a hidden downside to working from home – which is likely to have been exacerbated by the latest lockdown.

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Bad backs the cause of most expensive health insurance claims
Thursday, 30 September 2021
by Andrew Drever
Surgery for bad backs has topped the list of most expensive surgical claims funded by Southern Cross Health Insurance (Southern Cross) in the year to 30 June 2021, with the highest individual claim coming to $222,000.

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Travel insurer reveals hit to pocket when pre-holiday illness strikes
Wednesday, 29 September 2021
by Tegan Crawford

The list of most expensive domestic claims from New Zealand’s leading travel insurer is a reminder to purchase travel insurance as soon as a trip is booked – the highest claims came from customers who hadn’t yet packed their bags.

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Southern Cross Health Society annual results highlight strong growth in 60th year
Wednesday, 15 September 2021
by Alaina McGregor
Southern Cross Health Society Group  (“Group”) released its annual financial results, highlighting strong membership growth and the delivery of a solid surplus. 

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Southern Cross Healthcare appoints new CEO
Thursday, 9 September 2021
by Alaina McGregor
Southern Cross Healthcare has announced that longstanding CEO Terry Moore will retire and hand the reins to Chief Operating Officer Chris White, who will become Interim CEO from 1 October this year.

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Honest health conversations can help Kiwi dads
Thursday, 2 September 2021
by Alaina McGregor

No matter how old you are, it can be uncomfortable having a conversation with your Dad about his health, and harder still for him to take advice from his child – but taking the time to talk about medical concerns could help save their life.

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Insurance claims reveal cost of pets entering twilight years
Tuesday, 31 August 2021
by Alaina McGregor
Getting old can be just as hard on hips and hearts for dogs as it is for people, according to Southern Cross Pet Insurance’s (SCPI) list of top 10 most expensive pet insurance claims over the past year. 

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Pre-term babies now covered by travel insurer if born overseas
Wednesday, 11 August 2021
by Alaina McGregor
Southern Cross Travel Insurance (SCTI) is believed to be the first travel insurer in New Zealand to cover the cost of childbirth and neo-natal care of an extremely pre-term baby delivered overseas, up until the time both mother and child can safely return home.

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Southern Cross Health Insurance appoints TBWA\NZ
Thursday, 8 July 2021
by Alaina McGregor
After running a competitive process, Southern Cross Health Insurance (SCHI) has appointed TBWA\NZ to the role of lead creative advertising agency.

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Havas starts a small adventure with leading travel insurer
Monday, 21 June 2021
by Alaina McGregor
Southern Cross has partnered with Havas NZ once again, this time with its travel insurance business inspiring Kiwis to take advantage of quarantine-free travel and embark on small adventures.

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Southern Cross Healthcare taps Havas NZ to unveil rebrand
Thursday, 13 May 2021
by Alaina McGregor

Southern Cross Healthcare has partnered with Havas NZ to deliver the first creative campaign under its new name, launching the organisation’s rebrand from Southern Cross Hospitals.

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Travel insurer reveals secret to more affordable road trips
Monday, 19 April 2021
by Alaina McGregor

Some Kiwis have discovered the trick to saving money when hiring a car, as revealed by Southern Cross Travel Insurance (SCTI) today, and the leading travel insurer is keen to share the road trip tip.

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Changing of the guard with appointment of new Active+ CEO
Monday, 12 April 2021
by Alaina McGregor

Southern Cross Healthcare joint venture Active+ has appointed Mike Bignall as CEO with managing director Gill Webb announcing she will step down at the end of June after 30 years at the helm.

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Patient notes digital switch for private healthcare network
Thursday, 25 March 2021
by Alaina McGregor
Southern Cross Healthcare has completed the rollout of an electronic clinical notes solution across its hospital network, moving the organisation one step closer to its goal of having a paperless patient record by the end of 2022.

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Unusual pet insurance claims prove 2020 went to the dogs
Thursday, 18 March 2021
by Alaina McGregor
For some pet owners, 2020 proved to be even more stressful thanks to the mischievous antics of their furry friends, as revealed by Southern Cross Pet Insurance’s annual round-up of its weird and wonderful claims.

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Mindfulness programme has major impact on boys - study
Friday, 12 March 2021
by Susannah Walker
A mind health programme taught in New Zealand primary and intermediate schools is having a significant positive impact on boys, research has found.

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Southern Cross hits 13-year membership high
Wednesday, 3 March 2021
by Susannah Walker
Membership of New Zealand’s largest health insurer is at its highest in more than a decade.

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