In the news

What’s new at New Zealand’s leading health and wellness provider

Southern Cross welcomes media enquiries about health, medical, travel and pet-related topics..

For media enquiries only, please contact

Sherryl Arneil, Head of Communications and PR: +64 21 368 092, sherryl.arneil@southerncross.co.nz

Alaina McGregor, Senior Communications Advisor: +64 22 191 0760, alaina.mcgregor@southerncross.co.nz

For all other enquiries - including customer enquiries, feedback and complaints - please go to our contact us page.

Domestic travel insurance first: plain language policy
Friday, 18 December 2020
by Tegan Crawford
Southern Cross Travel Insurance (SCTI) has launched a new domestic travel insurance product to meet consumer demand, and in a first for a travel insurer in Australia, the policy has been awarded an independent endorsement for being written in plain language. 

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Southern Cross Travel Insurance appoints new CEO
Monday, 14 December 2020
by Alaina McGregor
Southern Cross Travel Insurance (SCTI) has announced the appointment of Jo McCauley to the role of Chief Executive Officer.

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Southern Cross Travel Insurance strengthens executive team with appointment of new CFO
Monday, 14 December 2020
by Tegan Crawford
Southern Cross Travel Insurance (SCTI) has brought Amanda Yap-Choong into the role of Chief Financial Officer, where she will provide business operations and change management leadership to deliver to the business’ strategic priorities.

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Innovation the way forward in challenging times, Southern Cross Health Society CEO tells AGM
Thursday, 10 December 2020
by Susannah Walker

Trialling new healthcare initiatives and outcome-based care were key for Southern Cross Health Society in the year ahead, CEO Nick Astwick announced at the organisation’s Annual General Meeting in Auckland yesterday afternoon.

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Do pets hold the secret to a life of less stress?
Friday, 4 December 2020
by Tegan Crawford

In a year where many Kiwis have reported feelings of stress and anxiety, research has revealed that pet owners may have found it easier to navigate life’s challenges and improve their mental wellbeing thanks to the company of their four-legged friends.

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Southern Cross releases Pulse Report: April - September 2020
Monday, 30 November 2020
by Tegan Crawford
Southern Cross has released its latest Pulse Report, a two-page update on facts and claims from Southern Cross businesses in the past six months (April - September 2020).

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Demand surges for kids’ mind health programme
Friday, 27 November 2020
by Susannah Walker

Demand for a programme aimed at equipping school children with tools to navigate life’s ups and downs has more than doubled in the past three months.

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Southern Cross teams with ProCare to launch virtual GP service
Tuesday, 24 November 2020
by Alaina McGregor
New Zealand’s virtual health landscape has received a significant boost with two leading organisations that have a long history of supporting quality healthcare joining forces to launch a new virtual GP consultation service - CareHQ.

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Southern Cross wins double gold for customer service in challenging COVID-19 year
Monday, 23 November 2020
by Alaina McGregor
Southern Cross has been recognised for the way it has supported customers during an extraordinary year by winning gold in both the health and travel insurance categories in the Reader’s Digest Quality Service Awards.

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Travel insurer wins gold for customer service amid challenging disruption from COVID-19
Monday, 23 November 2020
by Alaina McGregor

In a year that saw the travel industry hit hard by the pandemic, Southern Cross Travel Insurance (SCTI) has been recognised for its care for customers with the travel insurer winning gold at the 2021 Quality Service Awards.

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Southern Cross Health Insurance launches new cancer cover
Thursday, 12 November 2020
by Alaina McGregor
Southern Cross Health Insurance (SCHI) is launching competitive cancer care cover to give members more choice when it comes to chemotherapy, including increased access to cancer drugs not subsidised by Pharmac.

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Dodgy hips & knees among most common health insurance claims
Friday, 23 October 2020
by Susannah Walker
The country’s biggest health insurer paid out nearly $1 billion worth of claims in the year to 30 June 2020 with New Zealanders’ hips and knees proving costly.

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Furry trio ring up $47,000 of insurance claims
Thursday, 15 October 2020
by Susannah Walker
Three dog lovers are contenders for making the highest amount of claims with Southern Cross Pet Insurance (SCPI) with each making claims of more than $14,000 over the past year.

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Southern Cross partners with Havas to drive awareness of mind health for Kiwi kids
Monday, 12 October 2020
by Alaina McGregor
Southern Cross has launched an integrated creative campaign to drive awareness of its flagship social responsibility initiative, Pause Breathe Smile with Southern Cross.

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Southern Cross Health Society Group posts surplus after returning $50m to members
Tuesday, 15 September 2020
by Susannah Walker
Southern Cross Health Society Group has today released its annual financial results, posting a surplus of $32.4 million for the year ended 30 June 2020.

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Time to smile: Free dental treatment for Kiwis in need
Monday, 14 September 2020
by Tegan Crawford

An initiative providing free dental procedures for Kiwis returns next month with a record number of dentists donating their time to the cause.

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Interest in domestic travel insurance doubles
Thursday, 10 September 2020
by Alaina McGregor

Southern Cross Travel Insurance launches new domestic travel insurance product.

 

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Kiwi kids to get helping hand with managing life’s challenges
Wednesday, 9 September 2020
by Susannah Walker
A programme aimed at equipping school children with tools to navigate life’s ups and downs will soon be available free of charge to any primary or intermediate school in New Zealand.

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West Auckland to benefit from new endoscopy clinic
Monday, 31 August 2020
by Alaina McGregor

Local residents requiring private endoscopy services will no longer have to travel to the central city or North Shore once Waitemata Endoscopy opens its West Auckland unit at the end of September.

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Is New Zealand headed for a healthy future?
Wednesday, 5 August 2020
by Alaina McGregor
Southern Cross research puts NZ’s health and wellbeing under the microscope.

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Lockdown shuts out infectious medical conditions
Tuesday, 14 July 2020
by James Norman

New Zealand appears to be enjoying unseasonably good health if traffic to one of the country’s most-used online health libraries is anything to go by.

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Travel insurer ahead of the game with improved digital customer experience
Wednesday, 8 July 2020
by Alaina McGregor
Market-leading travel insurer Southern Cross Travel Insurance (SCTI) has stepped up its digital game and launched a significant upgrade of its website to improve its online customer experience and speed up the claims process.

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Southern Cross launches new brand campaign capturing the essence of one small word – ‘with’
Wednesday, 1 July 2020
by Susannah Walker
Southern Cross has launched a new integrated brand campaign aiming to convey a simple message: ‘We’re with you’.

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Southern Cross research tracks impact of COVID-19 on New Zealand’s psyche
Monday, 29 June 2020
by Alaina McGregor

At a time when monitoring the health of Kiwis has never been more important, Southern Cross is preparing to launch a comprehensive study into New Zealander’s health and wellbeing – the Southern Cross Healthy Futures Report.

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Southern Cross supports new safe haven for at-risk pets
Thursday, 25 June 2020
by Susannah Walker

Southern Cross Pet Insurance has teamed up with Pet Refuge to provide temporary shelter for animals affected by family violence.

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NZ's largest travel insurer announces restructure plan
Tuesday, 2 June 2020
by Susannah Walker
Southern Cross Travel Insurance has announced a proposed restructure as a result of the shut-down of international travel due to COVID-19.

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Tall tails: NZ’s naughtiest dog revealed
Thursday, 14 May 2020
by Susannah Walker
Their fondness for swallowing everything from socks and rat poison to gravel and even fish hooks has seen the Labrador named New Zealand’s naughtiest dog breed.

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Southern Cross pledges $50m to members and business customers
Tuesday, 14 April 2020
by Susannah Walker
Southern Cross Health Society has pledged to return $50m to its members and business customers as a result of the coronavirus pandemic. 

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Resist puppy dog eyes to keep your dog safe this Easter
Monday, 6 April 2020
by Alaina McGregor

Southern Cross Pet Insurance (SCPI) is reminding pet owners who may have bought Easter chocolate ahead of the lockdown to keep it stored out of reach because of its toxicity to dogs.

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Southern Cross announces financial support options
Thursday, 2 April 2020
by Susannah Walker

Southern Cross Health Society has announced a range of options to help New Zealanders struggling financially in the face of the coronavirus pandemic.

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Southern Cross invests in EAPworks
Friday, 6 March 2020
by Susannah Walker
Southern Cross Rehabilitation, a subsidiary of Southern Cross Hospitals, has acquired a stake in EAPworks, a leading New Zealand owned and operated mental health and wellness provider for businesses. 

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Southern Cross Hospitals appoints new CMO
Monday, 2 March 2020
by Susannah Walker
Southern Cross Hospitals has appointed Associate Professor Matthew Clark to the role of Chief Medical Officer.

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Southern Cross Hospitals saves 88 tonnes of landfill waste
Thursday, 27 February 2020
by Alaina McGregor
Southern Cross Hospitals is preventing an estimated 88 tonnes of medical waste from going into landfill every year by implementing a new waste system.

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Southern Cross Travel Insurance appoints new COO
Wednesday, 26 February 2020
by Tegan Crawford
Southern Cross Travel Insurance (SCTI) has announced the appointment of Damien Tucker to the role of Chief Operating Officer as it ramps up its focus on delivering exceptional customer service experiences.

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Expanded role for Southern Cross leader
Monday, 24 February 2020
by Susannah Walker

Southern Cross Health Society has announced the appointment of Kerry Boielle to the role of Chief Sales & Marketing Officer.

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Fur real! The 10 wackiest pet insurance claims of 2019
Monday, 24 February 2020
by Susannah Walker
Southern Cross Pet Insurance has released its 10 most unusual claims of 2019, with the list featuring a serial sock swallower, a cat who played with fire and a dog suffering a chocolate overdose.

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