As champions for health and wellness, we want every Kiwi to live their healthiest life. In this report, we outline what we have been doing in the last year to contribute to the communities we are part of.
Community Impact Report 2020
At Southern Cross, social responsibility guides everything we do. We want Kiwis to flourish and we want to see stronger communities that embrace the nation’s diversity.
We take care of the health and wellness of many Kiwis
In 2019 we looked after more than 180,000 people at our wholly owned and joint venture hospitals and day surgery facilities across the country
In just 12 months, we funded dental surgeries across the country to support dentists provide free dental treatment for 851 New Zealanders
Our payouts for health insurance claims included 254,659 surgical procedures, 481,390 specialist consultations, 628,728 prescriptions and 701,400 GP visits
We launched the inaugural Healthy Futures Report which explored the health and wellbeing attitudes and behaviours of more than 3,000 Kiwis - starting in 2019 and continuing through to alert levels 4 and 3
Many New Zealand households insured their pets with us
We insured 211,244* journeys and paid out on more than 31,000 travel insurance claims received, the majority of which were purchased before COVID-19 impacted New Zealand and Australia
Most of our hospital patients would recommend us to others, based on our latest patient satisfaction surveys
We joined forces with the Pause Breathe Smile Trust and the Mental Health Foundation to offer a mind health programme at no cost to any primary and intermediate school in New Zealand
We had 3.4 million visits to our online medical library
Thousands of Kiwi businesses choose Southern Cross as their health insurance partner
All figures relate to the financial year ended 30 June 2020 unless stated otherwise.
*(NZ and AU combined)
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