Community Impact Report 2021

As champions for health and wellness, we want every New Zealander to live their healthiest life. In this report, we outline what we have been doing in the last year to contribute to the communities we are part of.

With all New Zealanders,
with our communities

Community Impact Report 2021

Download here (9.5MB PDF)

Looking after New Zealanders

For 60 years Southern Cross has been a brand that has been trusted by New Zealanders to have their best interests at heart, and we return this trust by providing them with the highest quality and greatest access to care and protection available. We’re proud of the steps the whole of Southern Cross has taken in supporting households and communities over the past year.


Revive a smile

Southern Cross Health Trust proudly supports Revive a Smile, a charity providing free dental care to disadvantaged adults via a mobile dental clinic.


Diversity policy

Southern Cross Travel Insurance developed a Gender Identity & Sexual Diversity employee policy which launched on International Transgender Day of Visibility.


Te Ao Māori

Southern Cross Health Insurance’s Diversity & Inclusion Forum created a sub-committee to focus solely on Te Ao Māori. This year, the group was a finalist in the Diversity Works national awards, receiving a commendation for commitment to bicultural advancement.


3,540 safe nights

Southern Cross Pet Insurance insured is very proud to be a partner of Pet Refuge, New Zealand’s first shelter dedicated to temporarily housing pets affected by domestic violence. Since opening its doors in August 2021, Pet Refuge has provided 3,450 safe nights for 72 pets.


A new hospital

Southern Cross Healthcare opened a new independent hospital for the Central Lakes region, the Southern Cross Central Lakes Hospital, in partnership with Central Lakes Trust, offering the local community more convenient access to elective surgical services.


Returning 87%

For every dollar received in health insurance premiums, Southern Cross Health Insurance paid out an average of 87 cents in claims.


$6.29 million

Southern Cross Travel Insurance paid its New Zealand and Australian customers $6.29m in travel claims.


72 procedures

Seventy-two charitable procedures were carried out in Southern Cross Healthcare’s wholly owned hospital network, with Southern Cross Health Trust providing the hospitals, medical supplies and nurses.



Southern Cross Pet Insurance (SCPI) insured more than 51,000 family pets and continued supporting vets through its partnership with the New Zealand Veterinary Association. SCPI also helped Pet Refuge to provide 1,000 safe nights for pets in need.


Southern Cross Health Insurance is supporting members to have a healthier start to 2022 through its funding of online GP consultations via CareHQ, and access to up to three counselling or wellbeing coaching sessions through Raise, completely free of charge, for four months.


29k vaccinations

29,000 people received flu vaccinations through workplace contracts provided by Southern Cross Healthcare’s joint venture partner MedPro, many of whom also received health checks and advice, coaching, occupational health monitoring and mental health support.


3.91 tonnes

Southern Cross Healthcare saved 3.91 tonnes of plastic from going to landfill.

All figures relate to the financial year ended 30 June 2021 unless stated otherwise.

With all New Zealanders, with our communities

Community Impact Report 2021

Download here (9.5MB PDF)

Need a hand?

Get in touch

Customer enquiries, feedback and complaints.