Not for Profit graphicWhat sets us apart

We are committed to advancing the health and wellbeing of New Zealanders, and to doing all we can to ensure Kiwi households have access to quality care and services, now and for generations to come.

Not for profit.  For you

As a friendly society and a charitable trust, there are no outside shareholders and no dividends to pay. That’s what we mean when we say we put Kiwis first. 89% of the money we receive in health insurance premiums, for example, is spent on healthcare. 

As a group, every cent we earn goes back into advancing the health and wellbeing of New Zealanders. Some of it is reinvested in hospital facilities and new technology. Some helps to lower health insurance premiums or add extra benefits. Some goes to help Kiwis in need. Any surpluses are responsibly invested for the future.

Helping when we are needed

NurseNever far from our minds is the responsibility of knowing that people turn to us when they most need help. We make a significant contribution to New Zealand’s healthcare system. In the 2019 financial year we paid more than 3.2 million health insurance claims, including over 251,000 surgeries. We also covered more than 728,000 GP visits, more than 499,000 specialist consultations and over 659,000 prescriptions.

Everyone is welcome to use our national network of facilities, whether or not they have insurance. In fact, our hospitals regularly provide care to ACC, DHB and self-paying patients. In every case, we promise to use our expertise and experience to care for the people who trust us to look after them.

Each year 304,000 Australasian travellers go overseas with the confidence of our travel insurance services behind them.  We pay more than 42,000 claims per year when things go wrong.  And we keep travellers informed with out popular monthly travel newsletter, with 260,000 subscribers.

We also insure 33,000 much-loved pets (two thirds of them dogs and one third cats) and paid out $9.9m in the 2019 financial year in pet insurance claims. We’ve also partnered with the New Zealand Veterinary Association and SPCA to help more Kiwi pets live happier, healthier lives.


PDF: Community Impact Report 2020 

Next chapter: Our untold story