What happens next

Once you have completed your application for health insurance, press the ‘submit’ button. 

Your Southern Cross welcome pack

Once your application has been processed, your welcome pack will be viewable in My Southern Cross - our online service for members. We’ll send you an email with all the details on how to register for My Southern Cross.  

If you chose direct debit and completed the details online 

We will send you two letters;  one to confirm your bank account details, and a second letter, 10 days before we debit your bank account, advising you of the amount and date of your deduction.

We will also send you an email confirming that we have received your application form. We may contact you if we have any further questions.

If you chose direct debit but could not complete the details online

We will send you an email confirming we have received your application. Attached will be a direct debit authority with instructions about completing it and returning it to us. Until we receive your signed form, we cannot proceed with setting up your policy.

If you chose to pay by credit card

After you press ‘submit’, the credit card payment set-up screen will open. Please complete your details.

We won’t take payment until your policy is set up, and we will notify you of the amount before we do.

We will send you an email confirming we have received your application. We may contact you if we have any further questions.

Want to keep a copy of your application?

After you press ‘submit’, select the ‘Save or print application’ button. This will open your application in a PDF so you can print it or save it. 

 

What happens next

Once you have completed your application for health insurance, press the ‘submit’ button. 

Your Southern Cross welcome pack

Once your application has been processed, your welcome pack will be viewable in My Southern Cross - our online service for members. We’ll send you an email with all the details on how to register for My Southern Cross.  

If you chose direct debit and completed the details online 

We will send you two letters;  one to confirm your bank account details, and a second letter, 10 days before we debit your bank account, advising you of the amount and date of your deduction.

We will also send you an email confirming that we have received your application form. We may contact you if we have any further questions.

If you chose direct debit but could not complete the details online

We will send you an email confirming we have received your application. Attached will be a direct debit authority with instructions about completing it and returning it to us. Until we receive your signed form, we cannot proceed with setting up your policy.

If you chose to pay by credit card

After you press ‘submit’, the credit card payment set-up screen will open. Please complete your details.

We won’t take payment until your policy is set up, and we will notify you of the amount before we do.

We will send you an email confirming we have received your application. We may contact you if we have any further questions.

Want to keep a copy of your application?

After you press ‘submit’, select the ‘Save or print application’ button. This will open your application in a PDF so you can print it or save it.